Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Windows (7 Professional) Explorer Slow To Load with Win-E Key

Posted on 2013-11-25
16
Medium Priority
?
796 Views
Last Modified: 2013-11-26
Windows 7 Professional, Service Pack 1
Intel Core i5 2.8GHz 4 Cores
8GB Ram
2TB SSHD

When I launch Windows Explorer using the mouse click the Windows Start button then "Documents", Windows Explorer launches immediately.

But, when I launch Windows Explorer using the keyboard shortcut Win-E it takes 20-30 seconds to load.

It used to be fast, so something has changed to make it slow.

How can I find identify the cause and fix it?
0
Comment
Question by:plumothy
  • 8
  • 4
  • 2
  • +1
16 Comments
 
LVL 32

Expert Comment

by:masnrock
ID: 39674023
Did you add any hardware recently... maybe like a scanner or all in one?
0
 

Author Comment

by:plumothy
ID: 39674271
No - hardware-wise I have been stable for quite a long time.

I can't say the same about software, however. But I have had this problem for quite a while so I am not able to point the finger at any particular application - hence my request for help to identify the culprit!
0
 
LVL 32

Assisted Solution

by:masnrock
masnrock earned 664 total points
ID: 39674343
Could you download and run hijackthis, and post a log? Your issue could have a wide range of causes... What virus and spyware protection do you use? If you disable them, does the issue clear up?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:plumothy
ID: 39674449
I use Norton Internet Security v20.4.0.40. Disabling it seems to make no difference to Windows Explorer.

The HijackThis log is attached.
hijackthis.log
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39675492
plumothy--
If this started only recently, run a System Restore.

I put a shortcut to Windows Explorer in my TaskBar.  It works as fast as WinKey+E--on my Win 7 PC anyway.
0
 

Author Comment

by:plumothy
ID: 39675591
I have been tolerating it for a long time (months) so system restore is not really an option.

I already have Explorer on my Task Bar. It does not produce a new window if there are already Explorer windows - it just shows one of the existing ones.
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 668 total points
ID: 39675690
plumothy--
" It does not produce a new window if there are already Explorer windows "

Just right click on the Taskbar shortcut and then on Windows Explorer on the drop up menu to get a second Explorer window.
0
 

Author Comment

by:plumothy
ID: 39675706
Yes, that produces a new window, but unfortunately it does not solve my original problem.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39675781
plumothy--
Yes, I agree.  But since that gives you two ways to access Windows Explorer, you may be satisfied although the third way does not work.

The only things I can think of to solve your original problem are
1)  From a Command Prompt (as Admin) run SFC /SCANNOW
2)  A System Restore
http://www.sevenforums.com/tutorials/3413-repair-install.html
That should not affect personal data or installed programs, but a backup first never hurts.
0
 

Author Comment

by:plumothy
ID: 39676795
The SFC said "Windows Resource Protection found corrupt files but was unable to fix some of them." I looked in the 11,500 line log and it was full of entries with "CBS_E_MANIFEST_INVALID_ITEM" and "CBS_E_INVALID_PACKAGE" (over 3 thousand of them). I don't believe my installation is that bad.

It did not fix the problem anyway.

So, I shall try the system repair and post the result here
0
 
LVL 93

Accepted Solution

by:
nobus earned 668 total points
ID: 39676850
in some cases - you can need a fresh install, since explorer is the heart of Windows
also - are you sure there's no malware on the pc?
if not, run mbam  : http://www.malwarebytes.org/mbam.php             MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
0
 

Author Comment

by:plumothy
ID: 39677005
I hope I don't have to do a fresh install - that would cost me several days.

I have tried the suggested Repair Install but it tells me I must uninstall "Borland Delphi 7.0" first. I do not have Borland Delphi 7, and never have had it on any computer. I have searched the entire registry and all my disks for it and can find no mention of it anywhere - so where the installer is getting it from I cannot imagine!

So, I am now trying the malware scanners - going to take a very long time. I will report back when completed.
0
 

Author Comment

by:plumothy
ID: 39677391
Cured it!

The malware scanner found a handful of items, most of which were obviously false positives. I let it delete them all anyway, but it made no difference to Explorer.

Then I realised that Norton Internet Security was having problems - very very slow to respond. I checked for a newer version, installed it (that took a long time) - but now Explorer is back to its usual self. So I am happy again now!

Thanks to all who posted suggestions - I shall distribute the points evenly amongst you.
0
 

Author Closing Comment

by:plumothy
ID: 39677395
Good suggestions from everyone.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39677873
tx for feedback
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39678028
plumothy--Thanks for letting us know what the solution was.
0

Featured Post

[Webinar] Cloud Security

In this webinar you will learn:

-Why existing firewall and DMZ architectures are not suited for securing cloud applications
-How to make your enterprise “Cloud Ready”, and fix your aging DMZ architecture
-How to transform your enterprise and become a Cloud Enabler

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
Unable to change the program that handles the scan event from a network attached Canon/Brother printer/scanner. This means you'll always have to choose which program handles this action, e.g. ControlCenter4 (in the case of a Brother).
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question