Solved

Windows (7 Professional) Explorer Slow To Load with Win-E Key

Posted on 2013-11-25
16
739 Views
Last Modified: 2013-11-26
Windows 7 Professional, Service Pack 1
Intel Core i5 2.8GHz 4 Cores
8GB Ram
2TB SSHD

When I launch Windows Explorer using the mouse click the Windows Start button then "Documents", Windows Explorer launches immediately.

But, when I launch Windows Explorer using the keyboard shortcut Win-E it takes 20-30 seconds to load.

It used to be fast, so something has changed to make it slow.

How can I find identify the cause and fix it?
0
Comment
Question by:plumothy
  • 8
  • 4
  • 2
  • +1
16 Comments
 
LVL 24

Expert Comment

by:masnrock
ID: 39674023
Did you add any hardware recently... maybe like a scanner or all in one?
0
 

Author Comment

by:plumothy
ID: 39674271
No - hardware-wise I have been stable for quite a long time.

I can't say the same about software, however. But I have had this problem for quite a while so I am not able to point the finger at any particular application - hence my request for help to identify the culprit!
0
 
LVL 24

Assisted Solution

by:masnrock
masnrock earned 166 total points
ID: 39674343
Could you download and run hijackthis, and post a log? Your issue could have a wide range of causes... What virus and spyware protection do you use? If you disable them, does the issue clear up?
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:plumothy
ID: 39674449
I use Norton Internet Security v20.4.0.40. Disabling it seems to make no difference to Windows Explorer.

The HijackThis log is attached.
hijackthis.log
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39675492
plumothy--
If this started only recently, run a System Restore.

I put a shortcut to Windows Explorer in my TaskBar.  It works as fast as WinKey+E--on my Win 7 PC anyway.
0
 

Author Comment

by:plumothy
ID: 39675591
I have been tolerating it for a long time (months) so system restore is not really an option.

I already have Explorer on my Task Bar. It does not produce a new window if there are already Explorer windows - it just shows one of the existing ones.
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 167 total points
ID: 39675690
plumothy--
" It does not produce a new window if there are already Explorer windows "

Just right click on the Taskbar shortcut and then on Windows Explorer on the drop up menu to get a second Explorer window.
0
 

Author Comment

by:plumothy
ID: 39675706
Yes, that produces a new window, but unfortunately it does not solve my original problem.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39675781
plumothy--
Yes, I agree.  But since that gives you two ways to access Windows Explorer, you may be satisfied although the third way does not work.

The only things I can think of to solve your original problem are
1)  From a Command Prompt (as Admin) run SFC /SCANNOW
2)  A System Restore
http://www.sevenforums.com/tutorials/3413-repair-install.html
That should not affect personal data or installed programs, but a backup first never hurts.
0
 

Author Comment

by:plumothy
ID: 39676795
The SFC said "Windows Resource Protection found corrupt files but was unable to fix some of them." I looked in the 11,500 line log and it was full of entries with "CBS_E_MANIFEST_INVALID_ITEM" and "CBS_E_INVALID_PACKAGE" (over 3 thousand of them). I don't believe my installation is that bad.

It did not fix the problem anyway.

So, I shall try the system repair and post the result here
0
 
LVL 92

Accepted Solution

by:
nobus earned 167 total points
ID: 39676850
in some cases - you can need a fresh install, since explorer is the heart of Windows
also - are you sure there's no malware on the pc?
if not, run mbam  : http://www.malwarebytes.org/mbam.php             MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
0
 

Author Comment

by:plumothy
ID: 39677005
I hope I don't have to do a fresh install - that would cost me several days.

I have tried the suggested Repair Install but it tells me I must uninstall "Borland Delphi 7.0" first. I do not have Borland Delphi 7, and never have had it on any computer. I have searched the entire registry and all my disks for it and can find no mention of it anywhere - so where the installer is getting it from I cannot imagine!

So, I am now trying the malware scanners - going to take a very long time. I will report back when completed.
0
 

Author Comment

by:plumothy
ID: 39677391
Cured it!

The malware scanner found a handful of items, most of which were obviously false positives. I let it delete them all anyway, but it made no difference to Explorer.

Then I realised that Norton Internet Security was having problems - very very slow to respond. I checked for a newer version, installed it (that took a long time) - but now Explorer is back to its usual self. So I am happy again now!

Thanks to all who posted suggestions - I shall distribute the points evenly amongst you.
0
 

Author Closing Comment

by:plumothy
ID: 39677395
Good suggestions from everyone.
0
 
LVL 92

Expert Comment

by:nobus
ID: 39677873
tx for feedback
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39678028
plumothy--Thanks for letting us know what the solution was.
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question