Solved

IE 11 and java keep getting hs_err_pid errors on desktop.

Posted on 2013-11-25
2
1,222 Views
Last Modified: 2013-11-25
User keeps getting execess logs on their desktop with
hs_err_pid

They have this version of java installed:

java version "1.6.0_20"
Java(TM) SE Runtime Environment (build 1.6.0_20-b02)
Java HotSpot(TM) Client VM (build 16.3-b01, mixed mode, sharing)

They are running IE 11 on a windows 7 machine

Log file(s) contain the following:
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x02a03f62, pid=948, tid=4740
#
# JRE version: 6.0_20-b02
# Java VM: Java HotSpot(TM) Client VM (16.3-b01 mixed mode windows-x86 )
# Problematic frame:
# C  0x02a03f62
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

---------------  T H R E A D  ---------------

Current thread (0x01fd9400):  JavaThread "main" [_thread_in_native, id=4740, stack(0x03570000,0x03770000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x8b56002b

Registers:
EAX=0x6859372e, EBX=0x15dc90f8, ECX=0x8b55ff8b, EDX=0x0376c02c
ESP=0x0376c008, EBP=0x0376c018, ESI=0x00000000, EDI=0x01fd9400
EIP=0x02a03f62, EFLAGS=0x00010246

Top of Stack: (sp=0x0376c008)
0x0376c008:   6859372e 0376c02c 15dc90f8 6859372e
0x0376c018:   0376c058 11c59f47 01fd9510 0376c060
0x0376c028:   08daada0 00000000 01fd9af4 fffffffe
0x0376c038:   0376c038 15dc90f8 0376c06c 15dd1f18
0x0376c048:   00000000 15dc90f8 00000000 0376c068
0x0376c058:   0376c094 11c52f07 15dd1928 11c58286
0x0376c068:   08daada0 00000000 13ce2818 0376c074
0x0376c078:   15dc9067 0376c09c 15dd1f18 00000000 

Instructions: (pc=0x02a03f62)
0x02a03f52:   c0 7c 3a 8b 45 fc 8d 55 14 52 89 75 14 8b 08 50
0x02a03f62:   ff 91 a0 00 00 00 85 c0 7c 1a 8b 75 14 56 ff 15 


Stack: [0x03570000,0x03770000],  sp=0x0376c008,  free space=7f00376b9dck
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  0x02a03f62
j  sun.plugin2.main.server.IExplorerPlugin.getDocumentBase0(J)Ljava/lang/String;+0
j  sun.plugin2.main.server.IExplorerPlugin.getDocumentBase()Ljava/lang/String;+31
j  sun.plugin2.main.server.JVMInstance.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZIZZ)Z+14
j  sun.plugin2.main.server.JVMManager.startAppletImpl(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;ZIZ)Lsun/plugin2/main/server/AppletID;+240
j  sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;)Lsun/plugin2/main/server/AppletID;+16
j  sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZ)Lsun/plugin2/main/server/AppletID;+19
j  sun.plugin2.main.server.IExplorerPlugin.maybeStartApplet()V+192
j  sun.plugin2.main.server.IExplorerPlugin.access$200(Lsun/plugin2/main/server/IExplorerPlugin;)V+1
j  sun.plugin2.main.server.IExplorerPlugin$BackgroundStarter$1.run()V+7
v  ~StubRoutines::call_stub
C  0x07f3049c
C  0x07fbfcf1
C  0x07f3051d
C  0x07f39e0f
C  0x07f3cc07
C  0x02a017a5
C  0x02a0853b
C  0x02a07a32
C  [user32.DLL+0x1c4e7]
C  [user32.DLL+0x1c5e7]
C  [user32.DLL+0x1cc19]
C  [user32.DLL+0x1cc70]
C  [IEFRAME.dll+0xc014]
C  [IEFRAME.dll+0xa218b]
C  [iertutil.dll+0xfb3ef]
C  [IEShims.dll+0x3243]
C  [kernel32.dll+0x4ed5c]
C  [ntdll.dll+0x637eb]
C  [ntdll.dll+0x637be]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  sun.plugin2.main.server.IExplorerPlugin.getDocumentBase0(J)Ljava/lang/String;+0
j  sun.plugin2.main.server.IExplorerPlugin.getDocumentBase()Ljava/lang/String;+31
j  sun.plugin2.main.server.JVMInstance.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZIZZ)Z+14
j  sun.plugin2.main.server.JVMManager.startAppletImpl(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;ZIZ)Lsun/plugin2/main/server/AppletID;+240
j  sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;)Lsun/plugin2/main/server/AppletID;+16
j  sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZ)Lsun/plugin2/main/server/AppletID;+19
j  sun.plugin2.main.server.IExplorerPlugin.maybeStartApplet()V+192
j  sun.plugin2.main.server.IExplorerPlugin.access$200(Lsun/plugin2/main/server/IExplorerPlugin;)V+1
j  sun.plugin2.main.server.IExplorerPlugin$BackgroundStarter$1.run()V+7
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x04429800 JavaThread "JRE 1.6.0.20 Heartbeat Thread" [_thread_blocked, id=3036, stack(0x0bce0000,0x0bde0000)]
  0x0442b800 JavaThread "JRE 1.6.0.20 Worker Thread" [_thread_blocked, id=3616, stack(0x0b8e0000,0x0b9e0000)]
  0x0442b000 JavaThread "JRE 1.6.0.20 Output Reader Thread" [_thread_in_native, id=2372, stack(0x08900000,0x08a00000)]
  0x0442ac00 JavaThread "JRE 1.6.0.20 Output Reader Thread" [_thread_in_native, id=5264, stack(0x08100000,0x08200000)]
  0x0442a400 JavaThread "Thread-0" [_thread_in_native, id=1332, stack(0x07be0000,0x07ce0000)]
  0x0442a000 JavaThread "Java Plug-In Pipe Worker Thread (Server-Side)" daemon [_thread_in_native, id=2876, stack(0x08710000,0x08810000)]
  0x04429400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=1832, stack(0x075f0000,0x076f0000)]
  0x0440cc00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3960, stack(0x06410000,0x06510000)]
  0x04409000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3276, stack(0x06c30000,0x06d30000)]
  0x04408000 JavaThread "Attach Listener" daemon [_thread_blocked, id=5128, stack(0x04940000,0x04a40000)]
  0x04406000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=4620, stack(0x052d0000,0x053d0000)]
  0x043e6c00 JavaThread "Finalizer" daemon [_thread_blocked, id=1808, stack(0x06220000,0x06320000)]
  0x043e5400 JavaThread "Reference Handler" daemon [_thread_blocked, id=3132, stack(0x04ee0000,0x04fe0000)]
=>0x01fd9400 JavaThread "main" [_thread_in_native, id=4740, stack(0x03570000,0x03770000)]

Other Threads:
  0x043e2c00 VMThread [stack: 0x050a0000,0x051a0000] [id=2540]
  0x0441c800 WatcherThread [stack: 0x06e50000,0x06f50000] [id=5132]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
 def new generation   total 4928K, used 1303K [0x13c50000, 0x141a0000, 0x146f0000)
  eden space 4416K,  29% used [0x13c50000, 0x13d95ca0, 0x140a0000)
  from space 512K,   0% used [0x140a0000, 0x140a0000, 0x14120000)
  to   space 512K,   0% used [0x14120000, 0x14120000, 0x141a0000)
 tenured generation   total 10944K, used 0K [0x146f0000, 0x151a0000, 0x15c50000)
   the space 10944K,   0% used [0x146f0000, 0x146f0000, 0x146f0200, 0x151a0000)
 compacting perm gen  total 12288K, used 3151K [0x15c50000, 0x16850000, 0x19c50000)
   the space 12288K,  25% used [0x15c50000, 0x15f63e08, 0x15f64000, 0x16850000)
No shared spaces configured.

Dynamic libraries:
0x00130000 - 0x001f4000 	C:\Program Files\Internet Explorer\iexplore.exe
0x77450000 - 0x7758c000 	C:\Windows\SYSTEM32\ntdll.dll
0x77080000 - 0x77154000 	C:\Windows\system32\kernel32.dll
0x756f0000 - 0x7573b000 	C:\Windows\system32\KERNELBASE.dll
0x76dd0000 - 0x76e7c000 	C:\Windows\system32\msvcrt.dll
0x756e0000 - 0x756e5000 	C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
0x75870000 - 0x75910000 	C:\Windows\system32\advapi32.DLL
0x76db0000 - 0x76dc9000 	C:\Windows\SYSTEM32\sechost.dll
0x76bc0000 - 0x76c62000 	C:\Windows\system32\RPCRT4.dll
0x77230000 - 0x77445000 	C:\Windows\system32\iertutil.dll
0x756d0000 - 0x756d4000 	C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
0x74b60000 - 0x74b69000 	C:\Windows\system32\version.DLL
0x757b0000 - 0x757b4000 	C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
0x77160000 - 0x77229000 	C:\Windows\system32\user32.DLL
0x75820000 - 0x7586e000 	C:\Windows\system32\GDI32.dll
0x77590000 - 0x7759a000 	C:\Windows\system32\LPK.dll
0x75b70000 - 0x75c0d000 	C:\Windows\system32\USP10.dll
0x756c0000 - 0x756c3000 	C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
0x77630000 - 0x77633000 	C:\Windows\system32\normaliz.DLL
0x75740000 - 0x75744000 	C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
0x76e80000 - 0x76ed7000 	C:\Windows\system32\shlwapi.DLL
0x76b10000 - 0x76b2f000 	C:\Windows\system32\IMM32.DLL
0x75c40000 - 0x75d0c000 	C:\Windows\system32\MSCTF.dll
0x753e0000 - 0x753ec000 	C:\Windows\system32\CRYPTBASE.DLL
0x73250000 - 0x73254000 	C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
0x75e70000 - 0x76aba000 	C:\Windows\system32\shell32.DLL
0x65ae0000 - 0x6659a000 	C:\Windows\system32\IEFRAME.dll
0x75d10000 - 0x75e6c000 	C:\Windows\system32\ole32.dll
0x75ae0000 - 0x75b6f000 	C:\Windows\system32\OLEAUT32.dll
0x74230000 - 0x743ce000 	C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
0x55900000 - 0x5593f000 	C:\Program Files\Internet Explorer\IEShims.dll
0x775b0000 - 0x7762b000 	C:\Windows\system32\comdlg32.dll
0x75600000 - 0x75604000 	C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
0x741c0000 - 0x74200000 	C:\Windows\system32\uxtheme.dll
0x75910000 - 0x75ad4000 	C:\Windows\system32\WININET.dll
0x75340000 - 0x75348000 	C:\Windows\system32\Secur32.dll
0x75370000 - 0x7538b000 	C:\Windows\system32\SSPICLI.DLL
0x75460000 - 0x7546b000 	C:\Windows\system32\profapi.dll
0x704b0000 - 0x704b4000 	C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
0x76c80000 - 0x76da4000 	C:\Windows\system32\urlmon.dll
0x77640000 - 0x77675000 	C:\Windows\system32\WS2_32.dll
0x775a0000 - 0x775a6000 	C:\Windows\system32\NSI.dll
0x74e60000 - 0x74e9c000 	C:\Windows\system32\mswsock.dll
0x74fb0000 - 0x74fb6000 	C:\Windows\System32\wship6.dll
0x726e0000 - 0x726fc000 	C:\Windows\system32\IPHLPAPI.DLL
0x726c0000 - 0x726c7000 	C:\Windows\system32\WINNSI.DLL
0x74ea0000 - 0x74eb6000 	C:\Windows\system32\CRYPTSP.dll
0x74c50000 - 0x74c8b000 	C:\Windows\system32\rsaenh.dll
0x75450000 - 0x7545e000 	C:\Windows\system32\RpcRtRemote.dll
0x76b30000 - 0x76bb3000 	C:\Windows\system32\CLBCatQ.DLL
0x6db30000 - 0x6db75000 	C:\Program Files\Internet Explorer\ieproxy.dll
0x72720000 - 0x72724000 	C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
0x73ed0000 - 0x73ee3000 	C:\Windows\system32\dwmapi.dll
0x55890000 - 0x558ff000 	C:\Windows\system32\IEUI.dll
0x67cb0000 - 0x68d12000 	C:\Windows\system32\MSHTML.dll
0x62c00000 - 0x62f47000 	C:\Windows\system32\d2d1.dll
0x68d50000 - 0x68e85000 	C:\Windows\system32\DWrite.dll
0x72ed0000 - 0x72f1c000 	C:\Windows\system32\dxgi.dll
0x75780000 - 0x757ae000 	C:\Windows\system32\WINTRUST.dll
0x754e0000 - 0x75600000 	C:\Windows\system32\CRYPT32.dll
0x754d0000 - 0x754dc000 	C:\Windows\system32\MSASN1.dll
0x729b0000 - 0x72b25000 	C:\Windows\system32\d3d11.dll
0x738d0000 - 0x738db000 	C:\Windows\system32\atiuxpag.dll
0x75390000 - 0x753dc000 	C:\Windows\system32\apphelp.dll
0x6ef40000 - 0x6ef6e000 	C:\Windows\system32\MLANG.dll
0x73dc0000 - 0x73eb5000 	C:\Windows\system32\PROPSYS.dll
0x74d30000 - 0x74d74000 	C:\Windows\system32\DNSAPI.dll
0x55410000 - 0x55575000 	C:\Program Files\Microsoft\BingBar\7.2.241.0\BingExt.dll
0x73fb0000 - 0x74140000 	C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
0x702a0000 - 0x703f7000 	C:\Windows\System32\msxml6.dll
0x734b0000 - 0x734ec000 	C:\Windows\system32\OLEACC.dll
0x76c70000 - 0x76c75000 	C:\Windows\system32\PSAPI.DLL
0x74f50000 - 0x74f67000 	C:\Windows\system32\USERENV.dll
0x753f0000 - 0x7544f000 	C:\Windows\system32\SXS.DLL
0x74860000 - 0x74865000 	C:\Windows\System32\wshtcpip.dll
0x70f30000 - 0x70f57000 	C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x70f20000 - 0x70f26000 	C:\Windows\system32\rasadhlp.dll
0x72580000 - 0x725b8000 	C:\Windows\System32\fwpuclnt.dll
0x73100000 - 0x73230000 	C:\Windows\system32\WindowsCodecs.dll
0x74fe0000 - 0x74ff7000 	C:\Windows\system32\bcrypt.dll
0x74a30000 - 0x74a6d000 	C:\Windows\system32\bcryptprimitives.dll
0x64ae0000 - 0x64ef2000 	C:\Windows\System32\jscript9.dll
0x6ca50000 - 0x6ca5b000 	C:\Windows\system32\msimtf.dll
0x55760000 - 0x5578f000 	C:\Program Files\Microsoft\BingBar\7.2.241.0\common.dll
0x73be0000 - 0x73c0f000 	C:\Windows\system32\XmlLite.dll
0x553d0000 - 0x55407000 	C:\Windows\system32\windowscodecsext.dll
0x73910000 - 0x73942000 	C:\Windows\system32\WINMM.dll
0x55250000 - 0x552c2000 	C:\Windows\system32\DSOUND.dll
0x747a0000 - 0x747c5000 	C:\Windows\system32\POWRPROF.dll
0x76ee0000 - 0x7707d000 	C:\Windows\system32\SETUPAPI.dll
0x75750000 - 0x75777000 	C:\Windows\system32\CFGMGR32.dll
0x756a0000 - 0x756b2000 	C:\Windows\system32\DEVOBJ.dll
0x6ea00000 - 0x6ea79000 	C:\Windows\system32\mscms.dll
0x749e0000 - 0x749e8000 	C:\Windows\system32\credssp.dll
0x74cc0000 - 0x74cff000 	C:\Windows\system32\schannel.DLL
0x73f70000 - 0x73fa9000 	C:\Windows\System32\MMDevApi.dll
0x73800000 - 0x73836000 	C:\Windows\system32\AUDIOSES.DLL
0x75000000 - 0x75038000 	C:\Windows\system32\ncrypt.dll
0x74910000 - 0x74926000 	C:\Windows\system32\GPAPI.dll
0x71cf0000 - 0x71d0c000 	C:\Windows\system32\cryptnet.dll
0x76ac0000 - 0x76b05000 	C:\Windows\system32\WLDAP32.dll
0x71d40000 - 0x71d46000 	C:\Windows\system32\SensApi.dll
0x718c0000 - 0x71918000 	C:\Windows\system32\WINHTTP.dll
0x71870000 - 0x718bf000 	C:\Windows\system32\webio.dll
0x72500000 - 0x7250d000 	C:\Windows\system32\dhcpcsvc6.DLL
0x724e0000 - 0x724f2000 	C:\Windows\system32\dhcpcsvc.DLL
0x73a80000 - 0x73aa1000 	C:\Windows\system32\ntmarta.dll
0x6d430000 - 0x6d4c8000 	C:\Windows\System32\jscript.dll
0x560b0000 - 0x560b8000 	C:\Windows\system32\dispex.dll
0x62b70000 - 0x62bfc000 	C:\Windows\system32\uiautomationcore.dll
0x6f190000 - 0x6f1ae000 	C:\Windows\system32\T2EMBED.DLL
0x62b60000 - 0x62b6c000 	C:\Windows\system32\ImgUtil.dll
0x6e1f0000 - 0x6e221000 	C:\Windows\System32\UIAnimation.dll
0x6c470000 - 0x6c4c9000 	C:\Windows\system32\MFPlat.DLL
0x74220000 - 0x74227000 	C:\Windows\system32\AVRT.dll
0x54df0000 - 0x54ef4000 	C:\Windows\system32\MSHTMLMedia.dll
0x530b0000 - 0x533c2000 	C:\Windows\system32\MF.dll
0x74a70000 - 0x74a84000 	C:\Windows\system32\ATL.DLL
0x6f810000 - 0x6f814000 	C:\Windows\system32\ksuser.dll
0x6e1a0000 - 0x6e1aa000 	C:\Windows\system32\atiu9pag.dll
0x6ef00000 - 0x6ef38000 	C:\Windows\system32\icm32.dll
0x6dcf0000 - 0x6dd5f000 	C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
0x55a90000 - 0x55b66000 	C:\Program Files\Common Files\Microsoft Shared\Windows Live\wlidcli.DLL
0x74b80000 - 0x74ba3000 	C:\Windows\system32\WinSCard.dll
0x55950000 - 0x559e1000 	C:\PROGRA~1\MICROS~4\Office14\URLREDIR.DLL
0x72140000 - 0x721e3000 	C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
0x728d0000 - 0x728e5000 	C:\PROGRA~1\MICROS~4\Office14\MSOHEV.DLL
0x01f50000 - 0x01f5c000 	C:\Program Files\Java\jre6\bin\jp2ssv.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\jre6\lib\deploy.jar;C:\PROGRA~1\Java\jre6\lib\javaws.jar;C:\PROGRA~1\Java\jre6\lib\plugin.jar -Xmx32m -Djava.awt.headless=true -Dkernel.background.download=false -Dkernel.download.dialog=false -XX:MaxDirectMemorySize=64m 
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\Program Files\Internet Explorer;;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files\Intel\Services\IPT\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Gemalto\Access Client\v5\;C:\Program Files\Windows Live\Shared;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files\Common Files\Roxio Shared\OEM\12.0\DLLShared\;C:\Program Files\Roxio\OEM\AudioCore\
USERNAME=kalak
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 42 Stepping 7, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows 7 Build 7601 Service Pack 1

CPU:total 4 (8 cores per cpu, 2 threads per core) family 6 model 42 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, ht

Memory: 4k page, physical 3396660k(1624816k free), swap 6791568k(5035244k free)

vm_info: Java HotSpot(TM) Client VM (16.3-b01) for windows-x86 JRE (1.6.0_20-b02), built on Apr 12 2010 13:52:23 by "java_re" with MS VC++ 7.1 (VS2003)

time: Mon Nov 25 07:57:06 2013
elapsed time: 0 seconds

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Question by:bbimis
2 Comments
 
LVL 34

Accepted Solution

by:
Seth Simmons earned 500 total points
Comment Utility
whatever site they are visiting has an application that is causing the crash

have you tried updating to the latest release?

http://www.java.com/en/download/manual.jsp

...or a different browser?
0
 

Author Closing Comment

by:bbimis
Comment Utility
updated java and looks to have fixed. thanks!
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