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BES 5 for Office 365 can not find users.

Posted on 2013-11-25
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Last Modified: 2015-07-26
Hi All,

We have just installed an on-premise BES 5 for Office 365 on Windows 2008 R2.. Went through the install as per guide with no issues. SRP is active and connection with Office 365 is also working.
But for some reasons we can't seem to add any new users irrespective we search by Name or email.
We get below error:
"The blackBerry Administration Service cannot find the records you were looking for.."
Please refer to attached screenshot.

NOTE: We previously had BES Cloud services but its turned off now. We also have DirSync setup. Our DC is 2012 R2.

Regards,
Robin
BES-Error.png
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Question by:RobKanj
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by:Gareth Gudger
Gareth Gudger earned 250 total points
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by:RobKanj
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Yes we did went through this.. and cross verified each step few times.
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doertalk earned 250 total points
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Hi RobKanj,

Please check the below article.

http://support.microsoft.com/kb/2461020
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by:RobKanj
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Hi Doertalk,
Thanks for the link,

Cause 1 does not apply to us, as its a new install and same applies to DC. But I've checked anyway and nothing comes up.
As per cause 2, we did not find the GAL error listed in any of the logs files within "Program Files (x86)\Research in Motion\Blackberry Enterprise Server\logs"
Cause 3, I've checked on Office 365, out users not hidden from address book.

Regards,
Kuldeep
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Author Closing Comment

by:RobKanj
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Good assistance and the issue actually was with the Office 365 tenant
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