Solved

BES 5 for Office 365 can not find users.

Posted on 2013-11-25
5
239 Views
Last Modified: 2015-07-26
Hi All,

We have just installed an on-premise BES 5 for Office 365 on Windows 2008 R2.. Went through the install as per guide with no issues. SRP is active and connection with Office 365 is also working.
But for some reasons we can't seem to add any new users irrespective we search by Name or email.
We get below error:
"The blackBerry Administration Service cannot find the records you were looking for.."
Please refer to attached screenshot.

NOTE: We previously had BES Cloud services but its turned off now. We also have DirSync setup. Our DC is 2012 R2.

Regards,
Robin
BES-Error.png
0
Comment
Question by:RobKanj
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 250 total points
ID: 39675432
0
 

Author Comment

by:RobKanj
ID: 39675668
Yes we did went through this.. and cross verified each step few times.
0
 
LVL 7

Accepted Solution

by:
doertalk earned 250 total points
ID: 39678546
Hi RobKanj,

Please check the below article.

http://support.microsoft.com/kb/2461020
0
 

Author Comment

by:RobKanj
ID: 39680436
Hi Doertalk,
Thanks for the link,

Cause 1 does not apply to us, as its a new install and same applies to DC. But I've checked anyway and nothing comes up.
As per cause 2, we did not find the GAL error listed in any of the logs files within "Program Files (x86)\Research in Motion\Blackberry Enterprise Server\logs"
Cause 3, I've checked on Office 365, out users not hidden from address book.

Regards,
Kuldeep
0
 

Author Closing Comment

by:RobKanj
ID: 40899584
Good assistance and the issue actually was with the Office 365 tenant
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Adoption of Microsoft’s Enterprise Mobility and Security solution and Office 365 will re-order the File Sync and Share market Microsoft has stated that its Enterprise Mobility + Security (EMS) is the fastest growing product in the history of the …
In-place Upgrading Dirsync to Azure AD Connect
This Experts Exchange lesson shows how to use VBA to loop through rows in Excel.  In order to sort, filter, and use database features, there needs to be a value in each column for every row. When data arrives with values missing, code to copy values…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question