troubleshooting Question

BES 5 for Office 365 can not find users.

Avatar of RobKanj
RobKanjFlag for United Kingdom of Great Britain and Northern Ireland asked on
BlackBerry ProgrammingMicrosoft 365
5 Comments2 Solutions496 ViewsLast Modified:
Hi All,

We have just installed an on-premise BES 5 for Office 365 on Windows 2008 R2.. Went through the install as per guide with no issues. SRP is active and connection with Office 365 is also working.
But for some reasons we can't seem to add any new users irrespective we search by Name or email.
We get below error:
"The blackBerry Administration Service cannot find the records you were looking for.."
Please refer to attached screenshot.

NOTE: We previously had BES Cloud services but its turned off now. We also have DirSync setup. Our DC is 2012 R2.

Regards,
Robin
BES-Error.png
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