troubleshooting Question

Old signature appears in Outlook when remote

Avatar of brianb909
brianb909 asked on
ExchangeOutlook
7 Comments1 Solution1631 ViewsLast Modified:
Hi,

So I have an employee that has a strange issue. This person had changed his signature in Outlook to reflect his new position. However, when he is remote and using Outlook, an old signature appears on every email. When the user is on site, the old signature does not appear.

The system is running on Windows 7 x64 with Outlook 2010. We are also running Exchange 2010. Outlook Anywhere is enabled.

When you go to look at what signatures have been created, you only see the updated one. Within the Signatures folder, within App Data, the RTF, HTML, PlainTxt signatures all match the updated one.
I've uninstalled Office, deleted the entire Outlook Profile including all of the Outlook folders within AppData to remove all Signatures, and his .ost data file. When the profile is recreated, no signatures were made, and when he went home, the old signature still appeared. He will go and look at the signatures, and can not see any file with the old signature in it.
I've went to the Exchange Server and thought there may have been a Transport rule in place, but no rule exists for his signature.

When the user is on site, his normally created signature appears. But when accessing via Outlook Anywhere the old one appears. I'm stumped on where to look at for the differences between being on site versus Outlook Anywhere. Where does Outlook look to obtain this signature? I'm stumped.

Thanks for your help,
Brian
ASKER CERTIFIED SOLUTION
Sean
System Engineer

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