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Remote Web Access

Posted on 2013-11-25
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Last Modified: 2013-12-08
Hi I am having trouble setting up RWA on a SBS 2011 Server, when I click on setup you internet address I get the following ,

In order to register a Domain name you must first run The connect to internet wizard.

If I try to run the connect to internet wizard I get the error.
Cannot configure routing and remote access Restart RRAS Service, which I have done, I have also tried running fix my network wizard I get two issues

Could not configure Router and the internet domain name is not configured, I have attached the Fix Network Log log

John
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Question by:pepps11976
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39677283
How many nice in your server?
Please run ipconfig /all on the server and post the complete output here
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Author Comment

by:pepps11976
ID: 39677430
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\admin>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : ASK-SERVER
   Primary Dns Suffix  . . . . . . . : ask.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ask.local

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : HP Ethernet 1Gb 2-port 361i Adapter
   Physical Address. . . . . . . . . : 38-EA-A7-A3-C4-FE
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::14c1:a684:fc35:21fa%11(Preferred)
   Link-local IPv6 Address . . . . . : fe80::9180:30d0:54f0:d427%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : fe80::14c1:a684:fc35:21fa%11
                                       192.168.1.6
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{52F8E0E0-0FD9-4551-8345-FEE385F9FF03}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\admin>
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39677436
I notice that you have a two port adapter...is one of the ports disabled?  Or do you have teaming setup?
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LVL 21

Expert Comment

by:Larry Struckmeyer MVP
ID: 39677437
Hi:
Probably not enough information to nail this, but you should have only one active NIC, the others should be turned off in the system BIOS (best) or in device manager.  IPV6 should NOT be be turned off, but I don't see it in the list above.

Here is a link to all the setup and configuration logs.  Same for 2008 and 2011.  Look through this, rename or delete the ones for the processes you are running and run them again to get a current and clean log and look through them for clues.  Also the event viewer and the SBS BPA.

http://blogs.technet.com/b/sbs/archive/2008/10/01/key-small-business-server-2008-log-files.aspx

Once you can see the block, either let us know for further assistance, or report back what it was and how you fixed it.
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39677442
Link-local IPv6 Address . . . . . : fe80::14c1:a684:fc35:21fa%11(Preferred)
:-)
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Author Comment

by:pepps11976
ID: 39677529
I can confirm that one of the ports is disabled
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Author Comment

by:pepps11976
ID: 39677544
Crishanna what do you mean by your above post

Link-local IPv6 Address . . . . . : fe80::14c1:a684:fc35:21fa%11(Preferred)??

John
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LVL 21

Expert Comment

by:Larry Struckmeyer MVP
ID: 39677735
He was pointing out that I missed the reference to IPV6 in your ipconfig post.  My bad.
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LVL 21

Expert Comment

by:Larry Struckmeyer MVP
ID: 39677753
@ChrisHanna_MVP

Yep, just missed it.  

Sometimes you're the windscreen, sometime you're the bug.  <g>
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39677811
can you ping the router from the server?
Can you open IE and get to a website?
I would suggest installing and running the SBS BPA...make sure you get up to version 1.4 before actually running this.

I take it this is a new server?
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Author Comment

by:pepps11976
ID: 39677855
Yes this is a new server

I can connect (ping) the router and get internet etc

I will run BPA and post back

John
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Accepted Solution

by:
pepps11976 earned 0 total points
ID: 39693933
This issue was due to SP1 not being installed
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LVL 21

Expert Comment

by:Larry Struckmeyer MVP
ID: 39694110
For folks who read this in future, I'm Just noting that RWA worked fine before there ever was a SP1 for Server 2008R2, which is the base for SBS 2011.  Something else is the root cause of RWA not working and then working, perhaps as simple as the restart after installing SP1 for Server.  The RWA magic is in the IIS websites that the Dev team built, starting in SBS 2003 and carrying forward through 2003 R2, SBS 2008 and now SBS 2011.  

By all means, install SP1, and all the rollups and all the SPs for Exchange and any other patches.  Get current, get patched, get secure.  But SP1 is not required for RWA to work.

In this WIKI page you can find recommended patching sequence for SBS 2011:

http://social.technet.microsoft.com/wiki/contents/articles/1920.sbs-2011-vi-group-policy-service-packs-additional-server-information.aspx
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Author Closing Comment

by:pepps11976
ID: 39704100
Found The problem myself
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