Avatar of RSchierer
RSchierer
Flag for United States of America asked on

File recovery, Windows 7, Geeks worked on it, now I got it!

I have an HP G61-632NR Notebook. We experienced a problem with the laptop not being able to boot to windows. Just a black screen with a flashing curser in the top left corner. The owner brought it to the geeks and I am not sure what they did, but they said that the laptop was done. She left it with them to dispose of. When I heard this I said bring it to me and I will see if I can do anything.

I was able to boot to the desktop, but an external hard drive on it and copy the user profiles off including all hidden folders.

Upon reviewing the results, I have found that there are no personal files. The user profiles have the same creation date as the day the laptop was at the geeks.

The user did not backup their data and is now hoping that since I was able to boot to windows, that I would be able to recover their data.

Is there a free utility that can recover their files?

I don't know if they did a reinstall, it is Windows 7 home premium. I tried to do a restore, but there is only one for SP1 on the day it was at the geeks.

thanks in advance.
Windows 7

Avatar of undefined
Last Comment
RSchierer

8/22/2022 - Mon
SOLUTION
Nick Rhode

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
RSchierer

ASKER
thank you for the fast response.

I will ask the client which store the laptop was taken too. Hopefully they will remember what was done.

I know that when I get a computer in, the first thing I do is take an image via Acronois. I can always put the computer back to when I got it should there be a problem.

I also have a call out to the client wanting to know if they are willing to pay for the cost of a utility to recover the data files.  If you know of any please let me know.
SOLUTION
Surone1

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Member_2_276102

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
ASKER CERTIFIED SOLUTION
nobus

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
RSchierer

ASKER
a wide variety of options. thanks all!
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes