troubleshooting Question

File recovery, Windows 7, Geeks worked on it, now I got it!

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RSchiererFlag for United States of America asked on
Windows 7
6 Comments4 Solutions240 ViewsLast Modified:
I have an HP G61-632NR Notebook. We experienced a problem with the laptop not being able to boot to windows. Just a black screen with a flashing curser in the top left corner. The owner brought it to the geeks and I am not sure what they did, but they said that the laptop was done. She left it with them to dispose of. When I heard this I said bring it to me and I will see if I can do anything.

I was able to boot to the desktop, but an external hard drive on it and copy the user profiles off including all hidden folders.

Upon reviewing the results, I have found that there are no personal files. The user profiles have the same creation date as the day the laptop was at the geeks.

The user did not backup their data and is now hoping that since I was able to boot to windows, that I would be able to recover their data.

Is there a free utility that can recover their files?

I don't know if they did a reinstall, it is Windows 7 home premium. I tried to do a restore, but there is only one for SP1 on the day it was at the geeks.

thanks in advance.
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