Solved

Losing Packets

Posted on 2013-11-25
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Last Modified: 2013-12-08
Experts,

I work with an Inteliradiology Clinic where they have multiple sites (every state + Puerto Rico)  sending into their site for Doctor's to read exams. They all are coming in using port 104 (Dicom), I tried splitting them up having some to come in on a different port i.e. 105, 106, 107. The problem is they are all complaining the packets are being drop and doctor's are not getting all the images. My questions is what else can I try in troubleshooting this issue.

This is what I've done so far:
- Called Cisco support to monitor the VPN (they can't find any signs of drop packets)
- Had each site run wireshark, still no signs of dropped packets according to IT on other side
- Assigning more ports for Dicom traffic

Is there anything else I can do to fix this problem?

Thanks!
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Question by:CervisTECH
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6 Comments
 
LVL 121
ID: 39675479
I assume we are using the VMXNET3 interface in VMs.
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Author Comment

by:CervisTECH
ID: 39675490
No sir, actually this is not VM related. It is a Windows 2008 R2 server.
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LVL 121
ID: 39675529
Physical Server ?
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Author Comment

by:CervisTECH
ID: 39675618
Yes sir.
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Accepted Solution

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CervisTECH earned 0 total points
ID: 39694043
This was an issue with the router. Cisco replaced device.

Thanks!
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Author Closing Comment

by:CervisTECH
ID: 39704103
This was an issue with the router. Cisco replaced device.
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