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windows 7 and outlook 2010 microsoft security username and password request everyday!

Posted on 2013-11-25
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Last Modified: 2013-12-13
Experts!

I have 1 user having this problem on her Outlook everyday ( microsoft security username and password request) pops up.

I've tried these so far, no luck.

Tried this:
1. Select File -> Account Settings -> Accounts Settings ->  Then select the Exchange account that Outlook is prompting the login credentials for and click Change.
2. Click on More Settings.
3. Select the Security tab and check the box next to Always prompt for logon credentials.

Tried this:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then right-click the following registry subkey:  (the subkey originally listed here was not present on my computer; this one worked for me: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security)
3. Point to New, and then click DWORD Value.
4. Type PromptForCredentials as the name of the new registry entry, and then press ENTER.
5. Double-click the PromptForCredentials registry entry, and then type one of the following values in the Value data dialog box:
00000000

Tried This:

1. Go to Control Panel ==> User Accounts ==> Manage your credentials
2. Under Generic Credentials you will see your Outlook Saved Password. My belief is the password saved in this area is invalid. Remove the saved password and log on to Outlook.
3. When I looked at User Accounts, Credentials, she had 6-8 ID's up under Generic Accounts all of them Outlook. I deleted all of them, which will force it to use the domain logon account. So far it appears to have worked.
5th fix.
In order to fix the random password popups with Outlook where BPOS was previously installed, navigate to this folder in Windows Explorer(the %userprofile% text will be replaced by Windows automatically with the correct path):
%userprofile%\AppData\Local\Microsoft\Sign In\Config\
Then go into the subfolder that's named after the Outlook email address.
In that folder, rename or delete these two files:
ConfigurationParameters.xml
outlook-autodiscovery.xml

Tried this:

If you're on Windows 7 and change your password on a regular basis follow these steps:
 1. Click Start
2. Click Control Panel
3. View by: Small Icons
4. User Accounts
5. Manage your credentials
6. Delete everything in here.

Please Help!
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Question by:tomfontanilla
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Expert Comment

by:Thomas Grassi
ID: 39675595
Do the users log on to a domain account or local user?

If a local user then the logon account to the windows 7 computer must match the logon to the exchange server. If you have example logon to the Windows 7 as just John and his email userid is johnsmith then you will forever be entering userid and passwords.
The save credentials feature is not the best to save networked passwords.

If these are domain accounts then we need to look further.
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Author Comment

by:tomfontanilla
ID: 39675603
login as Domain user. Between, i also reinstalled MS Office 3x.
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 39675644
When you create a new exchange account does it automatically add an active directory account or are you doing that manually?

What version of exchange?
What OS of Server AD?
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Author Comment

by:tomfontanilla
ID: 39675745
When you create a new exchange account does it automatically add an active directory account or are you doing that manually? Yes, just to change the emaill address if needed different domain.

What version of exchange?
Exchange 2007 SP3

What OS of Server AD?
Exchange 2007- Windows 2008 Enterprise
AD- Windows 2008 Enterprise
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 39675788
Is this a laptop?

On the Lan? Or Wireless?

This also can happen when the computer looses connection to the network.
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Author Comment

by:tomfontanilla
ID: 39675853
On our network OPT 3010 Mini tower.
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 39675881
Ok that's good because if it was wireless then we would have a ton of issues.

How often does this pop up?

Can you setup here outlook account on another computer and see if it happens?

login as another user on that computer and see if that outlook profile has the same issue?

Have you tried create another outlook profile? control panel search for mail
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Author Comment

by:tomfontanilla
ID: 39675934
Ok that's good because if it was wireless then we would have a ton of issues. /not wireless

How often does this pop up? /4 to 5 times a day

Can you setup here outlook account on another computer and see if it happens? /We did that, still the same.

login as another user on that computer and see if that outlook profile has the same issue? We and its not doing the same issue.

Have you tried create another outlook profile? control panel search for mail /We did that, no luck.
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Accepted Solution

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Thomas Grassi earned 500 total points
ID: 39675971
Ok then it is possible her mailbox is corrupted.

export her mailbox to a pst file.

Delete her email account then add back then email account.

import the pst file.

If you have a windows 32 bit computer with the exchange management tools installed you can export her mailbox using that computer.

Exchange 2007 export to pst from the server does not work on 64 bit computers/servers
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Author Comment

by:tomfontanilla
ID: 39685980
I will try this, and let you know.
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Author Comment

by:tomfontanilla
ID: 39701135
No luck sir. Still the same.
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 39701178
Ok

We have tested every which way we can think of here

Only thing I am now thinking is there is a mismatch with her AD password and what exchange thinks her password is.

How about this.

Create a new exchange account which will add a new AD entry.

Lets see if the problem happens with a new account.

You could also try resetting her AD password if you haven't done that yet.

This account is the only one having the issue correct?

then maybe delete the account and add it back.
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Author Comment

by:tomfontanilla
ID: 39701186
This account is the only one having the issue correct? yes.

I will try this tonight.
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Author Closing Comment

by:tomfontanilla
ID: 39716709
Great responsed.
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