Solved

windows 7 and outlook 2010 microsoft security username and password request everyday!

Posted on 2013-11-25
14
697 Views
Last Modified: 2013-12-13
Experts!

I have 1 user having this problem on her Outlook everyday ( microsoft security username and password request) pops up.

I've tried these so far, no luck.

Tried this:
1. Select File -> Account Settings -> Accounts Settings ->  Then select the Exchange account that Outlook is prompting the login credentials for and click Change.
2. Click on More Settings.
3. Select the Security tab and check the box next to Always prompt for logon credentials.

Tried this:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then right-click the following registry subkey:  (the subkey originally listed here was not present on my computer; this one worked for me: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security)
3. Point to New, and then click DWORD Value.
4. Type PromptForCredentials as the name of the new registry entry, and then press ENTER.
5. Double-click the PromptForCredentials registry entry, and then type one of the following values in the Value data dialog box:
00000000

Tried This:

1. Go to Control Panel ==> User Accounts ==> Manage your credentials
2. Under Generic Credentials you will see your Outlook Saved Password. My belief is the password saved in this area is invalid. Remove the saved password and log on to Outlook.
3. When I looked at User Accounts, Credentials, she had 6-8 ID's up under Generic Accounts all of them Outlook. I deleted all of them, which will force it to use the domain logon account. So far it appears to have worked.
5th fix.
In order to fix the random password popups with Outlook where BPOS was previously installed, navigate to this folder in Windows Explorer(the %userprofile% text will be replaced by Windows automatically with the correct path):
%userprofile%\AppData\Local\Microsoft\Sign In\Config\
Then go into the subfolder that's named after the Outlook email address.
In that folder, rename or delete these two files:
ConfigurationParameters.xml
outlook-autodiscovery.xml

Tried this:

If you're on Windows 7 and change your password on a regular basis follow these steps:
 1. Click Start
2. Click Control Panel
3. View by: Small Icons
4. User Accounts
5. Manage your credentials
6. Delete everything in here.

Please Help!
0
Comment
Question by:tomfontanilla
  • 8
  • 6
14 Comments
 
LVL 23

Expert Comment

by:Thomas Grassi
Comment Utility
Do the users log on to a domain account or local user?

If a local user then the logon account to the windows 7 computer must match the logon to the exchange server. If you have example logon to the Windows 7 as just John and his email userid is johnsmith then you will forever be entering userid and passwords.
The save credentials feature is not the best to save networked passwords.

If these are domain accounts then we need to look further.
0
 

Author Comment

by:tomfontanilla
Comment Utility
login as Domain user. Between, i also reinstalled MS Office 3x.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
Comment Utility
When you create a new exchange account does it automatically add an active directory account or are you doing that manually?

What version of exchange?
What OS of Server AD?
0
 

Author Comment

by:tomfontanilla
Comment Utility
When you create a new exchange account does it automatically add an active directory account or are you doing that manually? Yes, just to change the emaill address if needed different domain.

What version of exchange?
Exchange 2007 SP3

What OS of Server AD?
Exchange 2007- Windows 2008 Enterprise
AD- Windows 2008 Enterprise
0
 
LVL 23

Expert Comment

by:Thomas Grassi
Comment Utility
Is this a laptop?

On the Lan? Or Wireless?

This also can happen when the computer looses connection to the network.
0
 

Author Comment

by:tomfontanilla
Comment Utility
On our network OPT 3010 Mini tower.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
Comment Utility
Ok that's good because if it was wireless then we would have a ton of issues.

How often does this pop up?

Can you setup here outlook account on another computer and see if it happens?

login as another user on that computer and see if that outlook profile has the same issue?

Have you tried create another outlook profile? control panel search for mail
0
Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

 

Author Comment

by:tomfontanilla
Comment Utility
Ok that's good because if it was wireless then we would have a ton of issues. /not wireless

How often does this pop up? /4 to 5 times a day

Can you setup here outlook account on another computer and see if it happens? /We did that, still the same.

login as another user on that computer and see if that outlook profile has the same issue? We and its not doing the same issue.

Have you tried create another outlook profile? control panel search for mail /We did that, no luck.
0
 
LVL 23

Accepted Solution

by:
Thomas Grassi earned 500 total points
Comment Utility
Ok then it is possible her mailbox is corrupted.

export her mailbox to a pst file.

Delete her email account then add back then email account.

import the pst file.

If you have a windows 32 bit computer with the exchange management tools installed you can export her mailbox using that computer.

Exchange 2007 export to pst from the server does not work on 64 bit computers/servers
0
 

Author Comment

by:tomfontanilla
Comment Utility
I will try this, and let you know.
0
 

Author Comment

by:tomfontanilla
Comment Utility
No luck sir. Still the same.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
Comment Utility
Ok

We have tested every which way we can think of here

Only thing I am now thinking is there is a mismatch with her AD password and what exchange thinks her password is.

How about this.

Create a new exchange account which will add a new AD entry.

Lets see if the problem happens with a new account.

You could also try resetting her AD password if you haven't done that yet.

This account is the only one having the issue correct?

then maybe delete the account and add it back.
0
 

Author Comment

by:tomfontanilla
Comment Utility
This account is the only one having the issue correct? yes.

I will try this tonight.
0
 

Author Closing Comment

by:tomfontanilla
Comment Utility
Great responsed.
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

Set OWA language and time zone in Exchange for individuals, all users or per database.
Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now