Solved

Lync Mobile Error

Posted on 2013-11-25
4
345 Views
Last Modified: 2014-07-01
Customer has hosted cloud based Office 365 and is using Lync.  On a desktop or a laptop, users can connect to Lynch just fine, both from the internal network and externally from 3rd WIFI.  However, the users have Android phones and are unable to connect from the mobile client.

When trying either the Lync 2010 or the Lync 2013 client from the google Play store, they get the same error:  "This version of Lync has been blocked by your system administrator.  Please check for updates or contact your support team".

At first we thought this was a version conflict, but it occurs with both versions of the mobile client.

Thanks.
0
Comment
Question by:cef_soothsayer
  • 3
4 Comments
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 39676832
Are they by any chance still on the older version of O365 (not the blue one)? The mobile apps support only the latest version.
0
 
LVL 1

Author Comment

by:cef_soothsayer
ID: 39677639
In this case, Office 365 is cloud hosted by Microsoft.  No servers on site.
0
 
LVL 1

Accepted Solution

by:
cef_soothsayer earned 0 total points
ID: 40000353
Never got an answer or solution to this. :(
0
 
LVL 1

Author Closing Comment

by:cef_soothsayer
ID: 40169049
I received no answer provided.  I think that maybe *cloud hosted* office 365 may be incompatible with Lync Mobile on android
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Need assistance to deploy Office proplus. 4 40
Samsung Dex 3 45
Way to create an iPhone app for my customers 8 43
export the mailbox data to .pst from office365 mailbox 8 53
Read this checklist to learn more about the 15 things you should never include in an email signature.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
This video is in connection to the article "The case of a missing mobile phone (https://www.experts-exchange.com/articles/28474/The-Case-of-a-Missing-Mobile-Phone.html)". It will help one to understand clearly the steps to track a lost android phone.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question