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cef_soothsayer asked on

Lync Mobile Error

Customer has hosted cloud based Office 365 and is using Lync.  On a desktop or a laptop, users can connect to Lynch just fine, both from the internal network and externally from 3rd WIFI.  However, the users have Android phones and are unable to connect from the mobile client.

When trying either the Lync 2010 or the Lync 2013 client from the google Play store, they get the same error:  "This version of Lync has been blocked by your system administrator.  Please check for updates or contact your support team".

At first we thought this was a version conflict, but it occurs with both versions of the mobile client.

Thanks.
Microsoft 365AndroidSmartphone Programming

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cef_soothsayer

8/22/2022 - Mon
Vasil Michev (MVP)

Are they by any chance still on the older version of O365 (not the blue one)? The mobile apps support only the latest version.
ASKER
cef_soothsayer

In this case, Office 365 is cloud hosted by Microsoft.  No servers on site.
ASKER CERTIFIED SOLUTION
cef_soothsayer

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ASKER
cef_soothsayer

I received no answer provided.  I think that maybe *cloud hosted* office 365 may be incompatible with Lync Mobile on android
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