Solved

Lync Mobile Error

Posted on 2013-11-25
4
348 Views
Last Modified: 2014-07-01
Customer has hosted cloud based Office 365 and is using Lync.  On a desktop or a laptop, users can connect to Lynch just fine, both from the internal network and externally from 3rd WIFI.  However, the users have Android phones and are unable to connect from the mobile client.

When trying either the Lync 2010 or the Lync 2013 client from the google Play store, they get the same error:  "This version of Lync has been blocked by your system administrator.  Please check for updates or contact your support team".

At first we thought this was a version conflict, but it occurs with both versions of the mobile client.

Thanks.
0
Comment
Question by:cef_soothsayer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 41

Expert Comment

by:Vasil Michev (MVP)
ID: 39676832
Are they by any chance still on the older version of O365 (not the blue one)? The mobile apps support only the latest version.
0
 
LVL 1

Author Comment

by:cef_soothsayer
ID: 39677639
In this case, Office 365 is cloud hosted by Microsoft.  No servers on site.
0
 
LVL 1

Accepted Solution

by:
cef_soothsayer earned 0 total points
ID: 40000353
Never got an answer or solution to this. :(
0
 
LVL 1

Author Closing Comment

by:cef_soothsayer
ID: 40169049
I received no answer provided.  I think that maybe *cloud hosted* office 365 may be incompatible with Lync Mobile on android
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this post we will learn different types of Android Layout and some basics of an Android App.
Adoption of Microsoft’s Enterprise Mobility and Security solution and Office 365 will re-order the File Sync and Share market Microsoft has stated that its Enterprise Mobility + Security (EMS) is the fastest growing product in the history of the …
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question