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5.0.0 smtp; 550 Requested action not taken: mailbox unavailable or not local> #SMTP#

Posted on 2013-11-25
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Last Modified: 2013-12-09
I am getting this error message. Please avice. Mailbox is active

Generating server: server-9.bemta-12.messagelabs.com

Margaill@sidemexico.com
sidemexico.com #<sidemexico.com #5.0.0 smtp; 550 Requested action not taken: mailbox unavailable or not local> #SMTP#
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Question by:claudiamcse
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9 Comments
 
LVL 12

Expert Comment

by:Sean
ID: 39675712
Do you have this email setup on the local exchange server? You have the domain as an accepted domain? Is this user enabled?
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Author Comment

by:claudiamcse
ID: 39675895
Yes. This user is on the local 2003 server, but I dont see this domain as accepted domain for some reason...WHat  to do advice?
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Expert Comment

by:Sean
ID: 39675902
here is how to add the accepted domain.

http://support.microsoft.com/kb/268838
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Author Comment

by:claudiamcse
ID: 39675923
I added accepted domain on the Exchange 2010 server and the email still bounces with the same error. user's mailbox is on 2003 server
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Accepted Solution

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Sean earned 2000 total points
ID: 39675927
if the user's mailbox is on 2003 then i believe you need to add the domain to the 2003 server.
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Author Comment

by:claudiamcse
ID: 39675946
Still getting this error.
Generating server: server-14.bemta-12.messagelabs.com

Margaill@sidemexico.com
sidemexico.com #<sidemexico.com #5.0.0 smtp; 550 Requested action not taken: mailbox unavailable or not local> #SMTP#

Original message headers:
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Author Comment

by:claudiamcse
ID: 39675995
Anyway, there are other users on 2003 that have no problems receiving email.....so this is only one user....
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LVL 12

Expert Comment

by:Sean
ID: 39676014
Is the mailbox full?
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Author Comment

by:claudiamcse
ID: 39676074
No. Mailbox is not full and user has no problem receiving from onpremise user.....just cant receive from outside
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