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Error trying to upload documents to Sharepoint 2010 site

Posted on 2013-11-25
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Last Modified: 2013-11-29
I have a SharePoint 2010 server (free) running on Server 2008 R2 which is giving me some grief trying to upload documents.  When logged into the page the user in question is trying to upload a word document to an existing document library.  She gets the following error:

"This feature requires Microsoft Internet Explorer 7.0 or later and a Microsoft SharePoint Foundation-compatible XML editor such as Microsoft InfoPath."

The user is on IE8, is a site admin, and she is not trying to upload an InfoPath document.  I tried it directly on the server and get the same error using my domain admin ID.  It does not happen on every library but on the majority of them.  It had worked back in March when the site was first deployed.  The only changes have been Windows updates.  Any ideas on why suddenly we can't upload documents?
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Question by:First Last
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Expert Comment

by:SneekCo
ID: 39677806
What error are you receiving? Any other additional information available?

Tip - check that the site quota is not at or close to the limit.
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Author Comment

by:First Last
ID: 39677866
The exact error is right in my post in quotes.  The tip sounds like a good starting place, where can I check the quota limit?
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by:SneekCo
ID: 39677946
I see the error, over looked it in the quick read :-)

Site quotas are managed through the Central Administration Web site.

Central Administration --> Application Management --> Configure Quotas and Locks

Then using the pull downs go to the site collection and you will see site storage used as well as other information.
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by:First Last
ID: 39677990
Ok, I checked on that and there are no quotas set.  In addition we are able to work around the problem by selecting the translucent "Library Tools" menu at the very top, selecting documents, Upload Document.  I just don't understand why clicking the Add Document icon throws that error since we're not using IE7 or an InfoPath document.

Screen
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Expert Comment

by:SneekCo
ID: 39678031
Here are two thing to check, probably not solutions but worth a try kind of things - make sure the version of IE is the 32 bit version and not the 64 bit version. Windows 7 and similar OS versions offer both IE versions.

I have also have had problems with Chrome on occasion doing these things, so make sure the user is using MS IE.

Hope that helps.
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Author Comment

by:First Last
ID: 39678044
Oh, good one, didn't think to check if it was x64 IE.  Be right back.
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Author Comment

by:First Last
ID: 39678052
Drat, no luck...I get the same error with 32bit IE.
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Author Comment

by:First Last
ID: 39678056
And the same error in Chrome and Firefox
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Accepted Solution

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SneekCo earned 500 total points
ID: 39678150
In order to dig deeper a ULS viewer could be used to see what SharePoint is logging. Often the error messages are not very informative, point in the wrong direction or are totally off as this error message appears to be, since you are not using IE7 or InfoPath. But they do usually point to a symptom.

If the button causing the problem is the "Add document" link found at the bottom of the document library, then you could try to modify the type of tool bar. That can be done via the edit web part dialog. Occasionally those settings are not correctly remembered and have to be reset.
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by:First Last
ID: 39678482
Ok, that's something I can try though it may take me some time.  I'll post back once I've made some progress, thanks for the suggestion.
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