Solved

Error trying to upload documents to Sharepoint 2010 site

Posted on 2013-11-25
10
3,001 Views
Last Modified: 2013-11-29
I have a SharePoint 2010 server (free) running on Server 2008 R2 which is giving me some grief trying to upload documents.  When logged into the page the user in question is trying to upload a word document to an existing document library.  She gets the following error:

"This feature requires Microsoft Internet Explorer 7.0 or later and a Microsoft SharePoint Foundation-compatible XML editor such as Microsoft InfoPath."

The user is on IE8, is a site admin, and she is not trying to upload an InfoPath document.  I tried it directly on the server and get the same error using my domain admin ID.  It does not happen on every library but on the majority of them.  It had worked back in March when the site was first deployed.  The only changes have been Windows updates.  Any ideas on why suddenly we can't upload documents?
0
Comment
Question by:First Last
  • 6
  • 4
10 Comments
 
LVL 17

Expert Comment

by:Walter Curtis
ID: 39677806
What error are you receiving? Any other additional information available?

Tip - check that the site quota is not at or close to the limit.
0
 
LVL 1

Author Comment

by:First Last
ID: 39677866
The exact error is right in my post in quotes.  The tip sounds like a good starting place, where can I check the quota limit?
0
 
LVL 17

Expert Comment

by:Walter Curtis
ID: 39677946
I see the error, over looked it in the quick read :-)

Site quotas are managed through the Central Administration Web site.

Central Administration --> Application Management --> Configure Quotas and Locks

Then using the pull downs go to the site collection and you will see site storage used as well as other information.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 1

Author Comment

by:First Last
ID: 39677990
Ok, I checked on that and there are no quotas set.  In addition we are able to work around the problem by selecting the translucent "Library Tools" menu at the very top, selecting documents, Upload Document.  I just don't understand why clicking the Add Document icon throws that error since we're not using IE7 or an InfoPath document.

Screen
0
 
LVL 17

Expert Comment

by:Walter Curtis
ID: 39678031
Here are two thing to check, probably not solutions but worth a try kind of things - make sure the version of IE is the 32 bit version and not the 64 bit version. Windows 7 and similar OS versions offer both IE versions.

I have also have had problems with Chrome on occasion doing these things, so make sure the user is using MS IE.

Hope that helps.
0
 
LVL 1

Author Comment

by:First Last
ID: 39678044
Oh, good one, didn't think to check if it was x64 IE.  Be right back.
0
 
LVL 1

Author Comment

by:First Last
ID: 39678052
Drat, no luck...I get the same error with 32bit IE.
0
 
LVL 1

Author Comment

by:First Last
ID: 39678056
And the same error in Chrome and Firefox
0
 
LVL 17

Accepted Solution

by:
Walter Curtis earned 500 total points
ID: 39678150
In order to dig deeper a ULS viewer could be used to see what SharePoint is logging. Often the error messages are not very informative, point in the wrong direction or are totally off as this error message appears to be, since you are not using IE7 or InfoPath. But they do usually point to a symptom.

If the button causing the problem is the "Add document" link found at the bottom of the document library, then you could try to modify the type of tool bar. That can be done via the edit web part dialog. Occasionally those settings are not correctly remembered and have to be reset.
0
 
LVL 1

Author Comment

by:First Last
ID: 39678482
Ok, that's something I can try though it may take me some time.  I'll post back once I've made some progress, thanks for the suggestion.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
I need a simple SMTP solution for a printer/scanner 1 31
LOGINSERVER and nltest /dsgetdc 3 40
Join with a SQL Server STUFF 5 37
Dell PowerEdge T610 PERC 6i Drivers... 6 31
Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
I thought I'd write this up for anyone who has a request to create an anonymous whistle-blower-type submission form created using SharePoint 2010 (this would probably work the same for 2013). It's not 100% fool-proof but it's as close as you can get…
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question