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exchange 2007

Posted on 2013-11-25
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Last Modified: 2013-11-26
OUTLOOK 2010 failed to connect exchange 2007

Hi guys ,

I have failed to connect to my exchange 2007 with some of my client who has outlook 2010.

actually I was trying to connect also with outlook 2007 and got the same issue.

"the connection to microsoft exchange is unavailable. outlook must be online or connected to complete this action"

I have all the exchange services up and running.

thx ,
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Question by:Moti Mashiah
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39676306
can the user access owa?
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LVL 1

Author Comment

by:Moti Mashiah
ID: 39676388
yes
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LVL 1

Author Comment

by:Moti Mashiah
ID: 39676392
Everything just work fine instead the outlook 2007 and 2012.

here is example:
office-2007.docx
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39676398
is autodiscover working?

you can test with this
https://testconnectivity.microsoft.com/
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LVL 1

Author Comment

by:Moti Mashiah
ID: 39676420
I don't need the Autodiscovery in this case I'm trying to access from local machine in the domain to the mailbox server.
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LVL 1

Author Comment

by:Moti Mashiah
ID: 39676422
it is mapi connecetion.
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39676434
autodiscover is used to automatically configure a user profile as you are attempting to do
if it's not configured or not working properly you will have this issue

Autodiscover and Exchange 2007

http://technet.microsoft.com/en-us/library/bb232838%28v=exchg.80%29.aspx

have you tried configuring the profile manually?
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LVL 1

Author Comment

by:Moti Mashiah
ID: 39676751
Yes I have tried and it didn't work.

Actually I didn't use autorecovery I configure it manually.
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LVL 1

Author Comment

by:Moti Mashiah
ID: 39676757
How the users connect from their outlook manually? for my understanding there is no  need autodiscovery.
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LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39677265
Autodiscover is not an optional feature.
It isn't used just for Outlook profile creation, but is also used by the client to find availability information and Out of Office. Therefore you need to ensure that Autodiscover works correctly.

Is the server fully up to date?
Do you have a trusted SSL certificate in place?

Simon.
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39678908
what was the problem?
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