Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Internet Explorer 7 Crashing

Posted on 2013-11-25
7
Medium Priority
?
262 Views
Last Modified: 2013-12-11
Running this version of IE on a Windows server 2003, R2 - SP2 machine. The past month it crashes when trying to use it. It works fine with add ons turned off.

Error Signature
App name: iexplorer.exe
App Ver: 7.0.60000.21359
Mod Name: ole32.dll
Mod Ver: 5.2.3790.5209
Offset: 00031955

Text file attached....


I reinstalled IE and same results - any suggestions?
59fa-appcompat.txt
0
Comment
Question by:TSB14883
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 750 total points
ID: 39676341
With IE7, disable all add-ins. Now (per above) IE7 is working. Now add back one add-in at a time and test to isolated which add-in is causing the issue.

Upgrade to IE8. IE8 is more or less out of support. IE7 is long dead.

Try those two things.

.... Thinkpads_User
0
 

Author Comment

by:TSB14883
ID: 39676355
We have a custom app that needs this version. I understand it's out dated.

Thanks.
0
 
LVL 97

Accepted Solution

by:
John Hurst earned 750 total points
ID: 39676357
Try the add-in elimination steps.

You only have a small number of days before you need to upgrade the app to work with at least IE10.

... Thinkpads_User
0
[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

 
LVL 97

Expert Comment

by:John Hurst
ID: 39676364
You can try running System File Checker (SFC / SCANNOW) on the Server. It might work, but it does not usually affect IE problems.

You do not have many options because I do not think you can get back to IE6 (nor would want to) and you have already tried uninstalling IE7.

The add-ins may have superseded IE7.

... Thinkpads_User
0
 
LVL 27

Assisted Solution

by:tliotta
tliotta earned 375 total points
ID: 39676583
Why need add-ons if the purpose of IE7 is for an app? That is, what are the add-ons adding to the usage of IE7 in this environment? If an add-on is not directly supporting the app, then it should not be added on.

By direct elimination of unnecessary add-ons, the issue might go away. IE7 might continue to be used just for the app, but FF or a different browser might be used for general browsing.

Also, how is Windows Update handled on this system?

Tom
0
 

Author Closing Comment

by:TSB14883
ID: 39712058
It took some time but the vendor found it to be a java add on - the issue has been corrected.
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 39712143
@TSB14883 - Thanks for the update and I was happy to help.

... Thinkpads_User
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question