Solved

Internet Explorer 7 Crashing

Posted on 2013-11-25
7
239 Views
Last Modified: 2013-12-11
Running this version of IE on a Windows server 2003, R2 - SP2 machine. The past month it crashes when trying to use it. It works fine with add ons turned off.

Error Signature
App name: iexplorer.exe
App Ver: 7.0.60000.21359
Mod Name: ole32.dll
Mod Ver: 5.2.3790.5209
Offset: 00031955

Text file attached....


I reinstalled IE and same results - any suggestions?
59fa-appcompat.txt
0
Comment
Question by:TSB14883
  • 4
  • 2
7 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 39676341
With IE7, disable all add-ins. Now (per above) IE7 is working. Now add back one add-in at a time and test to isolated which add-in is causing the issue.

Upgrade to IE8. IE8 is more or less out of support. IE7 is long dead.

Try those two things.

.... Thinkpads_User
0
 

Author Comment

by:TSB14883
ID: 39676355
We have a custom app that needs this version. I understand it's out dated.

Thanks.
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 250 total points
ID: 39676357
Try the add-in elimination steps.

You only have a small number of days before you need to upgrade the app to work with at least IE10.

... Thinkpads_User
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 90

Expert Comment

by:John Hurst
ID: 39676364
You can try running System File Checker (SFC / SCANNOW) on the Server. It might work, but it does not usually affect IE problems.

You do not have many options because I do not think you can get back to IE6 (nor would want to) and you have already tried uninstalling IE7.

The add-ins may have superseded IE7.

... Thinkpads_User
0
 
LVL 27

Assisted Solution

by:tliotta
tliotta earned 125 total points
ID: 39676583
Why need add-ons if the purpose of IE7 is for an app? That is, what are the add-ons adding to the usage of IE7 in this environment? If an add-on is not directly supporting the app, then it should not be added on.

By direct elimination of unnecessary add-ons, the issue might go away. IE7 might continue to be used just for the app, but FF or a different browser might be used for general browsing.

Also, how is Windows Update handled on this system?

Tom
0
 

Author Closing Comment

by:TSB14883
ID: 39712058
It took some time but the vendor found it to be a java add on - the issue has been corrected.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 39712143
@TSB14883 - Thanks for the update and I was happy to help.

... Thinkpads_User
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Due to recent concerns over the inevitable depletion of the current pool of IPv4 addresses and the desire to provide additional functionality for modern devices, an upgrade to IPv6 on my Internet connection was needed for me to explore the world of …
Now-a-days, indirectly, postal services have been replaced by email services. Yes, whenever we hear the word "email" a lot of people only think of gmail. Some people still think that email and gmail are one and the same thing :-). Let's see some …
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now