Solved

Internet Explorer 7 Crashing

Posted on 2013-11-25
7
242 Views
Last Modified: 2013-12-11
Running this version of IE on a Windows server 2003, R2 - SP2 machine. The past month it crashes when trying to use it. It works fine with add ons turned off.

Error Signature
App name: iexplorer.exe
App Ver: 7.0.60000.21359
Mod Name: ole32.dll
Mod Ver: 5.2.3790.5209
Offset: 00031955

Text file attached....


I reinstalled IE and same results - any suggestions?
59fa-appcompat.txt
0
Comment
Question by:TSB14883
  • 4
  • 2
7 Comments
 
LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 39676341
With IE7, disable all add-ins. Now (per above) IE7 is working. Now add back one add-in at a time and test to isolated which add-in is causing the issue.

Upgrade to IE8. IE8 is more or less out of support. IE7 is long dead.

Try those two things.

.... Thinkpads_User
0
 

Author Comment

by:TSB14883
ID: 39676355
We have a custom app that needs this version. I understand it's out dated.

Thanks.
0
 
LVL 92

Accepted Solution

by:
John Hurst earned 250 total points
ID: 39676357
Try the add-in elimination steps.

You only have a small number of days before you need to upgrade the app to work with at least IE10.

... Thinkpads_User
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 92

Expert Comment

by:John Hurst
ID: 39676364
You can try running System File Checker (SFC / SCANNOW) on the Server. It might work, but it does not usually affect IE problems.

You do not have many options because I do not think you can get back to IE6 (nor would want to) and you have already tried uninstalling IE7.

The add-ins may have superseded IE7.

... Thinkpads_User
0
 
LVL 27

Assisted Solution

by:tliotta
tliotta earned 125 total points
ID: 39676583
Why need add-ons if the purpose of IE7 is for an app? That is, what are the add-ons adding to the usage of IE7 in this environment? If an add-on is not directly supporting the app, then it should not be added on.

By direct elimination of unnecessary add-ons, the issue might go away. IE7 might continue to be used just for the app, but FF or a different browser might be used for general browsing.

Also, how is Windows Update handled on this system?

Tom
0
 

Author Closing Comment

by:TSB14883
ID: 39712058
It took some time but the vendor found it to be a java add on - the issue has been corrected.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39712143
@TSB14883 - Thanks for the update and I was happy to help.

... Thinkpads_User
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After uninstalling Opera browser (for example ver. 10.63), your attempts to open a web page by clicking on a URL link may fail with an error message.  The error is "This operation has been canceled due to restrictions in effect on this computer. Ple…
I recently found myself in a Corporate Situation where the client had requested blocking access to any and all websites except his own Domain? Easy? I am sure this would be your answer but their requirement was, this has to be done without using…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now