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Internet Explorer 7 Crashing

Running this version of IE on a Windows server 2003, R2 - SP2 machine. The past month it crashes when trying to use it. It works fine with add ons turned off.

Error Signature
App name: iexplorer.exe
App Ver: 7.0.60000.21359
Mod Name: ole32.dll
Mod Ver: 5.2.3790.5209
Offset: 00031955

Text file attached....


I reinstalled IE and same results - any suggestions?
59fa-appcompat.txt
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John
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We have a custom app that needs this version. I understand it's out dated.

Thanks.
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You can try running System File Checker (SFC / SCANNOW) on the Server. It might work, but it does not usually affect IE problems.

You do not have many options because I do not think you can get back to IE6 (nor would want to) and you have already tried uninstalling IE7.

The add-ins may have superseded IE7.

... Thinkpads_User
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It took some time but the vendor found it to be a java add on - the issue has been corrected.
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@TSB14883 - Thanks for the update and I was happy to help.

... Thinkpads_User
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Web Browsers

Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.

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