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Email Issue in exchange 2010

Posted on 2013-11-26
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Last Modified: 2013-12-17
Hi,

On one of the sbs 2011 servers that we support, there seems to be an issue with outgoing emails. If i look in the exchange 2010 que viewer, there is loads of messages that are getting held up. i have noticed that if i restart the microsoft exchange "transport" service, all emails in the que go through and any mail after that goes through instantly. Then about ten minutes later, the same issue occurs. Sometimes it can take upto 40mins to send a 40kb message.

Thanks in advance.
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Question by:erudit
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10 Comments
 
LVL 9

Expert Comment

by:Mahesh Sharma
ID: 39677374
Have you checked event viewer?
Check for any possible back pressure issue. Event ID: 15004, 15005, 15006 , 15007
Also you may try renaming mail.que file
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LVL 2

Expert Comment

by:JayCarter82
ID: 39677397
Was going to suggest same as above, i.e. check disk space etc. Also make sure the service itself isn't stopped when you find everything queued.
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Author Comment

by:erudit
ID: 39677699
Thanks for your reply, nothing in event viewer. I renamed the mail.que file which doesent seem to have made a difference because there is still messages getting stuck. (10 as i am writing this).

Any other ideas?
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LVL 2

Expert Comment

by:JayCarter82
ID: 39677711
Is the transport service stopping? Did you check how much disk space there is? Even if you have some space, I believe it can have issues if you get below 10% (I think it's 10%).
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Author Comment

by:erudit
ID: 39677781
The transport service is still running whilst they are held up. There is way more than 10% disk space left. I'm baffled as to what to do next?
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LVL 9

Expert Comment

by:Ahmed786
ID: 39678098
Try below command and see wht you are getting

Get-Queue –Server <ServerName>

then below command

Get-Queue -Server <ServerName> |fl


(just check error in that and let us know)
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LVL 2

Expert Comment

by:JayCarter82
ID: 39678112
Reboot the server if able to.
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Accepted Solution

by:
erudit earned 0 total points
ID: 39692444
After looking into this, i eventually found out that the issue was being caused by the smart host provider "hostzone". As a test i put it through a 123-reg smtp server and mail was leaving instantly and not getting stuck in the que.

Thanks for your suggestions,

Charlie.
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LVL 9

Expert Comment

by:Ahmed786
ID: 39692898
Good to hear that your issue has been resolved.

please close the comment by assigning the points, so that it would be helpful for others.
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Author Closing Comment

by:erudit
ID: 39723463
This s the solution because when I tried this, it worked.
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