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Not possible to send PRINT field data to the printer

Posted on 2013-11-26
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Last Modified: 2013-11-26
I am having an issue with a word document that we use for various purposes in our company. The file is a form that the user can fill out from the computer and then print out for documentation purposes. Now when any user tries to print this document a dialog message comes up saying "It will not be possible to send PRINT field data to the printer with the currently installed printer driver. Do you want to continue printing?" Now when the user selects yes, most of the time it will still print but sometimes it doesn't. I have had this issue replicate on both windows 7 x86 and x64 as well as on Office 2003 and office 2010. I have tried moving the file from the Network share straight onto my desktop and still the same issue occurs. I have verified all permissions for the document are correct and still can't seem to find the root of the problem. Any help would be greatly appreciated.
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Question by:BFS_IT
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GrahamSkan earned 500 total points
ID: 39677628
That generally means that the printer commands that the application is trying to send are not available to the current printer.

It is the job of the printer driver to interpret the document and to convert is into sequences of print commands, so I would check that the driver is up-to-date.

It is possible that the document has become slightly corrupted and is confusing the driver. If you save it in a completely different format, close and re-open the newly saved file, Word will have restructured the document, so see if it then works any better.

You can save it again in the current format when it will again be restructured again, hopefully without the original glitch.
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Author Closing Comment

by:BFS_IT
ID: 39677674
The printer drivers are completely updated as I have tried 4 different printers with the same result. I should have posted this in the question to begin with and for that I apologize.

However, it seems the file did become corrupted and when saving it to a different format, re-opening it, and then saving it back to the original format the issue was completely resolved. Thank you so much for your timely response as this worked perfectly. Have a great day!
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