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Wireless LAN issues

Posted on 2013-11-26
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Last Modified: 2013-11-26
I have two Gateway access points with same SSID in 2 different buildings next to each other. The signal I am seeing is really good. My phone (Galaxy Nexus, yes it's old) connects right up really fast and browses the web fine. However my Galaxy Tab 2 gets stuck on "obtaining IP address". Any ideas?
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Question by:cpeele
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by:Thomas Grassi
ID: 39677815
What is the wifi settings 802.11g 802.11n
Make sure the Galaxy Tab 2 is ok with your settings?

Does the GT2 connect to any other wifi network ok?
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Author Comment

by:cpeele
ID: 39678170
It is 802.11g. The Tab is picking up the SSID, strong signal, 54Mbps, WPA PSK, but stuck on Obtaining IP address...sometimes it will come up and say "network disabled - poor signal" which is really odd because right after dismissing that message, it still shows strong signal and I am very close to the AP. I tried a Linksys E1200 and I connect to it fine. Now it is setup a little differently. The LAN is plugged into its WAN port and the wireless is on a 192.168 IP scheme and that AP is also a DHCP server so it gets an IP from that AP, not the LAN DHCP server. But as I said, my phone connects OK and gets DHCP address from LAN
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by:Thomas Grassi
ID: 39678206
The AP is DHCP server? then how is your phone getting DHCP from the LAN?
It should be getting DHCP from the AP correct?

If the Tablet is working on the Linksys E1200 then I would look at the AP device.

Compare the settings from the Linksys to the AP

Is the tablet the only device having this problem?
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Author Comment

by:cpeele
ID: 39678259
Sorry for the confusion. My phone connects to the Gateway AP and gets an IP from LAN DHCP. If I connect it to the Linksys yes it gets a DHCP from there.

I have tried 2 different tablets and both hang up on getting an IP from LAN when connecting to Gateway AP. However my laptop and phone are OK... really odd, the tablets have even been reset
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by:Thomas Grassi
ID: 39678292
What is the brand of the AP ?
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Author Comment

by:cpeele
ID: 39678305
Gateway is the brand - model 7001
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Expert Comment

by:Thomas Grassi
ID: 39678382
Have you upgraded the firmware on the gateway AP?

If you tried two tablets it is not the tablets issue.

especially since the tablets worked on the Linksys.

here is the gateway ap manual

http://support.gateway.com/s/Manuals/servers/8510029.pdf
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Author Comment

by:cpeele
ID: 39678408
I appreciate the thought. I have the manual... I was posting here to see if I could get some additional advice. If nothing was connecting to it, that would be one thing, but how come my laptop and phone connect but not the tablet, yet the tablet can connect to another AP. It's a really odd issue. I have been over the config of the Gateway AP up and down. And I have looked for firmware but it's an older model and I did not find any.
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Thomas Grassi earned 500 total points
ID: 39678426
That sounds about right.

The older model does not support the devices.

You need to update the older one.

Can you call Gateway directly see what they can do about getting you the firmware upgrade.
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Author Comment

by:cpeele
ID: 39678593
OK, I figured I would have to update/replace them and that is OK. But for entertainment purposes, in what way would it not "support" them if they're both using the 802.11g and WPA protocols? Just curious so I understand what is happening.
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Expert Comment

by:Thomas Grassi
ID: 39678616
Yes I know sometimes we just would like to know why things do not work.

Hope they can update it for you.

Glad to be of help
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Author Closing Comment

by:cpeele
ID: 39678631
Thanks!
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