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Remote desktop disconnects on Win 7 pc while viewing win 8.

Posted on 2013-11-26
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Last Modified: 2014-10-26
I have a windows 7 pc (all updates installed recent), that needs to remote desktop to a windows 8 pc (also updates all recent). It seems to connect screen turns black like it is about to view and then disappears and disconnects the session. No errors to show just cannot connect. I can connect the other way around from the win 8 going to win 7. Firewall is allowing for remote desktop so that shouldnt be the issue. We tried connecting to the win 8 pc with on-board video and regular video card so dont think video is the issue either. Any suggestions?
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Question by:JessicaWatters
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Expert Comment

by:McKnife
ID: 39677887
This problem should be at the network layer. Please re-test with a clean win8 machine (no software installed) or preferably vm.
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Author Comment

by:JessicaWatters
ID: 39678287
I can connect to another win 8 machine no problems.
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LVL 54

Expert Comment

by:McKnife
ID: 39678414
Is it possible to demilitarize that problem box and uninstall all software that could interfere at network level?
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Author Comment

by:JessicaWatters
ID: 39678445
No not really. The only program I have installed is Cad software. It already has bare minimum except drivers. Not sure how that software would effect it.
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LVL 54

Expert Comment

by:McKnife
ID: 39678505
Ok.

So let's have a look at the drivers. If no newer drivers are available (?), insert another NIC, maybe it's a hardware problem (although unlikely).
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Author Comment

by:JessicaWatters
ID: 39678618
I tested again with a windows 8 pc, trying to remote to the other windows 8 machine(problem machine), and it does the same thing. Trying to go from admin to admin account so it cant be permissions, or OS issue. It is something on the problem machine I am guessing.
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Author Comment

by:JessicaWatters
ID: 39678661
I also tried to connect to win 8 machine with win 8.1 still no luck. Connects for a second and then disappears.
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LVL 54

Expert Comment

by:McKnife
ID: 39679971
You did not feedback on the drivers thought.
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Accepted Solution

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JessicaWatters earned 0 total points
ID: 40075066
We updated the pcs with newest updates that just came out and it fixed the issue.
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