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Outlook 2010 - Automatic Reply Cannot Be Displayed Because Server is Unavailable

Posted on 2013-11-26
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Last Modified: 2014-04-23
Most internal users are experiencing the issue of not being able to set Out Of Office replies via Outlook, going against Exchange 2010.  All users are internal to the network and setting does work from OWA.  The error is the same on all workstations:

Your automatic reply settings cannot be displayed because the server is currently unavailable.  Try again later.

I have verified Outlook Connectivity via right-click Connection Status and have also tested the autoconfiguration without error ( right-click Outlook, Test Email Autoconfiguration ).  The Log tab shows Autodiscover is found and succeeded.  In the results tab, I can take the  URL for OOF and successfully browse to it.

I have the latest Office service pack and all services are running on the server.

I have browsed dozens of articles and am unable to find the answer.  Most indicate it is an autodiscover issue, but autodiscovery is correctly functioning.
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Question by:OllarConsulting
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Expert Comment

by:Simon Butler (Sembee)
ID: 39678218
It rarely is anything other than Autodiscover - so that is the first place you need to check.
Look at the results. Verify that all of the URLs being returned are
a. Correct, and resolve to the Exchange server via its INTERNAL IP address.
b. Are on the SSL certificate
c. The SSL certificate is trusted.

Exactly what version of Exchange 2010 are you using?

Simon.
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Expert Comment

by:nashim khan
ID: 39678517
Hi,

Please run the below command and see, and reply if not fixed.

First run the "Get-webservicesvirtualdirectory | fl identity,internalurl,externalurl"
 
and then run

"Set-webservicesvirtualdirectory" with the correct URL. Also check the certificate, and verified the URL resolving the correct place or not which is configured for Autodiscover in certificate FQDN.
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Author Comment

by:OllarConsulting
ID: 39678561
The Get-webservicesvirtualdirectory returns the following:

Identity    : FS1\EWS (Default Web Site)
InternalUrl : https://mail.myDomain.com/EWS/Exchange.asmx
ExternalUrl : https://mail.myDomain.com/EWS/Exchange.asmx

These are valid URLs and result in XML when navigating via a web browser.

Our SSL Cert if a purchased cert, covers mail.myDomain.com, and mail.myDomain.com resolves to the server's internal IP when connected to our internal network.

We are running Exchange 2010, version 14.1 ( Build 218.15 )
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LVL 5

Expert Comment

by:nashim khan
ID: 39678569
Please check the below steps.

======================
 1. On Exchange CAS server, open IIS console,
 2. Go to default web site, double click “SSL Settings”,  make sure Client Certificates is set to “Ignore”
 3. Click Autodiscover, double click “SSL Settings”,  make sure Client Certificates is set to “Ignore”
 4. Click EWS, double click “SSL Settings”,  make sure Client Certificates is set to “Ignore”
 5. Click OAB, double click “SSL Settings”,  make sure Client Certificates is set to “Ignore”
 6. Please run IISRESET command to load the changes.
 7. On client computer, open IE, try to visit https://mail.domain.com, confirm it is successful. Try to visit https://mail.domian.com /autodiscover/autodiscover.xml, type credential if it prompts, make sure you can access the page.
 

Please collect these logs for further research if the issue is not gone. Thanks.


FYI below is the link.

http://social.technet.microsoft.com/Forums/office/en-US/74f0e3f8-5d50-4c73-9529-8ec70ae6bee3/outlook-error-your-automatic-reply-settings-cannot-be-displayed-because-the-server-is-currently?forum=outlook
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Author Comment

by:OllarConsulting
ID: 39678589
Client Certificates was already set to "ignore" for all of the above and I can successfully navigate to both URLs....
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Accepted Solution

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Simon Butler (Sembee) earned 500 total points
ID: 39678673
"We are running Exchange 2010, version 14.1 ( Build 218.15 ) "

Lets stop right there.

That is Exchange 2010 SP1, and is no longer supported.

You should upgrade to Exchange 2010 SP3 with at least rollup 2 to begin with. I find that installing the service packs will resolve a lot of issues because it effectively reinstalls the product.

Simon.
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Author Comment

by:OllarConsulting
ID: 39678856
I will give that a try and report back...
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