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SBS 2011 backup issue ...something strange

Posted on 2013-11-26
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Last Modified: 2014-08-21
Strange issue while backing up the SBS 2011

Have one RAId 1 set & one internal SAS/SATA HDD (backup destination disk)

When I start server while the destination disk is either disabled in device manager or with no partition, I am able to configure or backup the server (of course after enabling the backup HDD first) without any issue.
After I reboot the server I am unable to configure or backup the server but get the following dialog box:
The wizard cannot retrieve backup settings.
The unknown problem is preventing the wizard from retrieving backup settings. Please try again. If problem persists, contact the person or company who provides you with technical support.

to backup I again disable the HDD from device manager, reboot the server, enable the HDD again from device manager; everything backs to normal unit I reboot the server.


Please guide to solve this strange issue.
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Question by:Akash Bansal
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21 Comments
 
LVL 17

Expert Comment

by:WORKS2011
ID: 39679635
What type of drive are you trying to backup to?

Des it have the latest driver?

What type of RAID controller?
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Author Comment

by:Akash Bansal
ID: 39680124
I am trying to backup OS mirrored Disk (full backup) to single HDD (Slot 2) this is SATA server grade DISK.

RAID type:
RAID 1 config snapshot
All Disk:
All physical HDD config snapshot
Windows update status:
WIndows updated fully
The controller driver is also the latest one.


I have another server with exactly same hardware, configuration & driver version of the RAID controller; there back up is going well.
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LVL 6

Expert Comment

by:donnk
ID: 39680556
the backup is saying it cannot find the destination drive, are you using SBS backup ?
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Author Comment

by:Akash Bansal
ID: 39680583
yes, using SBS backup
it says: The wizard cannot retrieve backup settings.
The unknown problem is preventing the wizard from retrieving backup settings. Please try again. If problem persists, contact the person or company who provides you with technical support.

http://filedb.experts-exchange.com/incoming/2013/04_w16/649236/backup-error.jpg


This is error I got when I open windows server backup program after rebooting the server (while the HDD was pre enabled in device manager)

Windows Server backup error screenshot
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Author Comment

by:Akash Bansal
ID: 39681487
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Expert Comment

by:donnk
ID: 39681624
im still thinking SBS is having trouble talking to your backup drive.

Can you test with a USB drive ?
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Author Comment

by:Akash Bansal
ID: 39683014
Yes after disabling the internal HDD, its talking backup to external USB drive without any issue.
But I need to take backup to internal HDD only.
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Expert Comment

by:donnk
ID: 39683562
ok lets try this.

Open up Windows Server Backup from Administrative Tools.

Choose 'Backup Schedule' to modify your existing schedule and choose destination type 'volume' rather than the first option.
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Author Comment

by:Akash Bansal
ID: 39683636
Did it but after restarting the server, got the same error. :(

windows server backup
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Expert Comment

by:donnk
ID: 39683641
did you delete the partition on the destination drive before the backup ?
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Author Comment

by:Akash Bansal
ID: 39683659
no
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Expert Comment

by:donnk
ID: 39683675
you need to do this. the disk must be virgin and unformatted so SBS BAckup can format it.
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Author Comment

by:Akash Bansal
ID: 39683741
Did as you said...
recreated the partition, formated it & used the windows backup wizard to modify the destination & selected "to volume".


but the same result.

Previously I tried unformatted disk & used SBS console to use that virgin disk. It worked until I rebooted the server.
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Author Comment

by:Akash Bansal
ID: 39683745
Can offer the server on teamviewer or any remote support software. This server is not having any data; its a new installation.
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Expert Comment

by:donnk
ID: 39683844
dont format the partition you must let SBS backup do that.
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Author Comment

by:Akash Bansal
ID: 39684604
If you choose backup to volume, you need to format it, though the backup software again format it.

If you add backup to HDD the hdd must not be a formatted HDD.

if the HDD is not preformatted
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Author Comment

by:Akash Bansal
ID: 39688256
any comment?
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Author Comment

by:Akash Bansal
ID: 39691795
Finally I have reformatted this server; another server is also having exact issue.
but few more server having same hardware & software are not having such issue.
What I believe the sequence of installing patches & configuring back up is giving different result.
I guess I can reproduce this error on one server & can avoid the issue on another server bu altering the sequence of patching & configuring backup.
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Accepted Solution

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Akash Bansal earned 0 total points
ID: 40165540
Either this is SBS 20122 bug or RAID card bug.
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Author Closing Comment

by:Akash Bansal
ID: 40176346
Couldn't get any solution. Assuming is as an unknown bug.
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Author Comment

by:Akash Bansal
ID: 40275774
This was the cause of the nightmare:
Finally seems solved.

wbadmin delete catalog

http://support.microsoft.com/kb/2961238

I guess this was the solution... wld update you soon more abt this.

After executing this command, backup software starts behaving as it shld... let me finish the backup.. wld update u.
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