Avatar of BeGentleWithMe-INeedHelp
BeGentleWithMe-INeedHelpFlag for United States of America asked on

hp laptop - screen is dark unless it is almost closed ENvy DV7

Laptop that's only a few months old.  Screen is dark until you start to close it and get it to about 20 - 30 degrees - almost closed. THen it comes on.

It took a while but was able to change setting to not turn off when closed (if you go to zero degrees, it was turning off at that point, and when opening more than the 30 degrees, it would go dark.

but thinking the lid switch was the issues / software issue didn't solve it.  any thoughts?

Its under warranty but don't want to get involved with that if it's software and / or something I can fix rather than wait for them to not fix it : )
Personal ElectronicsLaptops NotebooksWindows 8

Avatar of undefined
Last Comment
valmatic

8/22/2022 - Mon
SOLUTION
LCCSAM

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER CERTIFIED SOLUTION
valmatic

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes