troubleshooting Question

hp laptop - screen is dark unless it is almost closed ENvy DV7

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BeGentleWithMe-INeedHelpFlag for United States of America asked on
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Laptop that's only a few months old.  Screen is dark until you start to close it and get it to about 20 - 30 degrees - almost closed. THen it comes on.

It took a while but was able to change setting to not turn off when closed (if you go to zero degrees, it was turning off at that point, and when opening more than the 30 degrees, it would go dark.

but thinking the lid switch was the issues / software issue didn't solve it.  any thoughts?

Its under warranty but don't want to get involved with that if it's software and / or something I can fix rather than wait for them to not fix it : )
ASKER CERTIFIED SOLUTION
valmatic

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