hp laptop - screen is dark unless it is almost closed ENvy DV7

Laptop that's only a few months old.  Screen is dark until you start to close it and get it to about 20 - 30 degrees - almost closed. THen it comes on.

It took a while but was able to change setting to not turn off when closed (if you go to zero degrees, it was turning off at that point, and when opening more than the 30 degrees, it would go dark.

but thinking the lid switch was the issues / software issue didn't solve it.  any thoughts?

Its under warranty but don't want to get involved with that if it's software and / or something I can fix rather than wait for them to not fix it : )
BeGentleWithMe-INeedHelpAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
valmaticConnect With a Mentor Commented:
Dont waste your time with software, it is definitely a cable or sensor for the screen. Don't be opening the case and risking voiding your warranty, just call up hp and have it send in to be fixed.
0
 
LCCSAMConnect With a Mentor Commented:
This problem is often caused by the ribbon connector between the screen and the laptop body. It is relatively easy to fix yourself but you might void your warranty doing it. (I cannot speak for HP's warranty programs)

Depending on where the short is you might be able to fix it through the joint in the case.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.