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Windows 7 Anytime Upgrade failing allegedly because of locale

Posted on 2013-11-26
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Last Modified: 2013-12-24
I'm looking to upgrade 6 apparently identical computers running Windows 7 Home Premium to Windows 7 Professional using Windows Anytime Upgrade.

On 4 of the 6, the upgrade's completed with no issues.  However, on the 5th, there's a problem.  When I launch the process, it displays an error:

Windows Anytime Upgrade isn't available for online purchase

We're sorry, Windows Anytime Upgrade isn't currently available for online purchase in your country or region. To buy a Windows Anytime Upgrade key and move up to an edition of Windows 7 with more features, visit your local retail store or check back later.

You might need to change locale and language settings to purchase Windows Anytime Upgrade online.

Looking at the log file, it's going to the following URL, which displays the error above:

http://go.microsoft.com/fwlink/?LinkID=137669&skuid=0x3&clcid=0x409&ProductID=PRODUCT-KEY-HERE&CountryCode=GB&activated=1

(I've replaced the actual Windows product key in the URL above).

All of the Regional Settings are set to United Kingdom.  I've checked very thoroughly.  And the URL above includes "CountryCode=GB", so it looks as if it knows that this is the locale.  And the UK is one of the locales in which Windows Anytime Upgrade is supposed to be available.

It's worked on 4 other seemingly identical PCs so far - why not this one?
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Question by:wakatashi
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Expert Comment

by:brendanmeyer
ID: 39679514
I know not so helpful at this point in time, but I would contact MS Support as per the FAQ

"What if I can't install the feature pack I bought?"

http://windows.microsoft.com/en-us/windows-8/add-features-frequently-asked-questions
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Author Comment

by:wakatashi
ID: 39680727
Thanks Brendan!  Trouble is, I haven't been able to buy it - it's not just a problem with installing it.

Any other ideas?  Looking at that URL, there's a "skuid" and a "clcid" in there.  Maybe one of them is causing the trouble?
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Expert Comment

by:Blooney
ID: 39714884
Hello -
I'm new to posting here at Experts Exchange... mostly just browse for answers. So I don't know if this goes against etiquett. But, sadly, I don't have an answer to your question.

I made my way here because I've been looking at purchasing some systems for my office that are Win 7 Home Prem 64-bit on the condition I could upgrade them with Anytime Upgrade and this partially answers my question.

---> Just out of curiosity - what's the cost for that upgrade when it's successful?

I actually had my dad test a system he has at home and he got the 'country or region' message you're talking about (from the US). Really odd and I'd love to see an answer posted here for that situation in case I encounter it.

Thanks... Sorry I'm not actually helping the cause here.
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Author Comment

by:wakatashi
ID: 39716041
Hi Blooney - it's about £120 here in the UK.  

I think "etiquette"-wise, it'd be better for this kind of thing to post a new question.  I usually find an answer arrives within minutes!
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Expert Comment

by:william_schubert
ID: 39719069
I'm getting the same thing.  Set to United States and English.  I changed it to UK and British and rebooted.  Checked again and it said that the Upgrade was not available in my area.  Changed it back to U.S. and English and it will only come up with the "You might want to change y our Locale and Language settings to purchase Windows Anytime Upgrade" screen.  This in on a new OEM re-install.  The customer has Home but needs to be upgraded to Pro.

Something going on here.  I've never had the problem before.
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Expert Comment

by:Blooney
ID: 39727727
This still appears to be the case with any of the new Win 7 64-bit Pro systems (clean OEM installs) I'm trying in my office as well as a family member's Win 7 Home Premium system.

Is Microsoft just passive-aggressively keeping us from upgrading within the Win 7 family to push us all to 8?
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Expert Comment

by:william_schubert
ID: 39729286
The rest of the story:
I spent a couple of hours with the various MS call centers.  One I had was about to get me some intelligent help with the line went dead and I had to start over.
The guy I got there was actually pretty helpful and remoted into the machine to see, of course, what I had already found.  No way to upgrade.  His solution was for me to go to the store and buy a license and he transferred me.  Only to find that the store didn't sell keys.  When they suggested how easy it was to go through the Computers/Properties settings and upgrade it directly I gave up.
My solution was to buy an upgrade for another $80 over the Anytime price from BuyCheapSoftware.

Had I wanted to upgrade to Win8 the store would have gladly helped.  So, yeah, they are resisting efforts of businesses who want to stay on WIn7.

Commercially passive aggressive.
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Accepted Solution

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wakatashi earned 0 total points
ID: 39729309
We've had to move forward on this so have ended up buying another copy as well - rather disappointing to say the least.
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Author Closing Comment

by:wakatashi
ID: 39737615
No-one had come up with a solution after a long time, and it was necessary to find another way round the problem.
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