At our company we have tons of different VMware pools setup. For one application we use.. lets say its for creating books, I have a bunch of users that have a nasty issue.
While they are working in VDI, the screen will black out and then close them out of VDI. No error...just boom they are back at their desktop.
Sometimes if they keep reconnecting they can stay on for awhile. They arent allowed to reset the desktop but im an admin and I rebooted the individual VDIs.
Any idea what else Im missing? What would cause this?