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VDI crashes

Posted on 2013-11-26
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Last Modified: 2013-12-07
At our company we have tons of different VMware pools setup. For one application we use.. lets say its for creating books, I have a bunch of users that have a nasty issue.

While they are working in VDI, the screen will black out and then close them out of VDI. No error...just boom they are back at their desktop.

Sometimes if they keep reconnecting they can stay on for awhile. They arent allowed to reset the desktop but im an admin and I rebooted the individual VDIs.

Any idea what else Im missing? What would cause this?

Thanks!
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Question by:ITCaveMan
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4 Comments
 
LVL 25

Expert Comment

by:Coralon
ID: 39682649
What's your VDI solution?  You mentioned the backend hypervisor, but what's the rest of it?

Coralon
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LVL 20

Expert Comment

by:compdigit44
ID: 39688601
1) Any changes to your environment lately? Software updates, settings changes, network changes etc...

2) Are other VDI pools having the same issue?

3) Do all pools share the same base image?

4) Do all VM's use the same SAN storage?
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Accepted Solution

by:
ITCaveMan earned 0 total points
ID: 39690242
Turns out that I had the gal who was having the issue log into a coworkers station. There she could use VDI all day without a problem.

So it was her desktop giving the problem. Maybe something wrong in the tcpip stack. I rebuilt her machine and now it works again. Wierd.
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Author Closing Comment

by:ITCaveMan
ID: 39702873
I figured it out.
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