VDI crashes

At our company we have tons of different VMware pools setup. For one application we use.. lets say its for creating books, I have a bunch of users that have a nasty issue.

While they are working in VDI, the screen will black out and then close them out of VDI. No error...just boom they are back at their desktop.

Sometimes if they keep reconnecting they can stay on for awhile. They arent allowed to reset the desktop but im an admin and I rebooted the individual VDIs.

Any idea what else Im missing? What would cause this?

Thanks!
ITCaveManAsked:
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ITCaveManConnect With a Mentor Author Commented:
Turns out that I had the gal who was having the issue log into a coworkers station. There she could use VDI all day without a problem.

So it was her desktop giving the problem. Maybe something wrong in the tcpip stack. I rebuilt her machine and now it works again. Wierd.
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CoralonCommented:
What's your VDI solution?  You mentioned the backend hypervisor, but what's the rest of it?

Coralon
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compdigit44Commented:
1) Any changes to your environment lately? Software updates, settings changes, network changes etc...

2) Are other VDI pools having the same issue?

3) Do all pools share the same base image?

4) Do all VM's use the same SAN storage?
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ITCaveManAuthor Commented:
I figured it out.
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