Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

outlook pst file is 237KB

Posted on 2013-11-27
8
Medium Priority
?
653 Views
Last Modified: 2013-11-28
Hi Experts,

we have one user with outlook 2010.
The user saved emails in a pst file and this pst file had thousends of items.
But for some reason the pst file is empty and has just 237kb size.
Can you explain what happens here ?
0
Comment
Question by:Eprs_Admin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 2

Expert Comment

by:JohnGarter
ID: 39680135
Hi,

This might be because your PST files might be corrupt or your disk space has exceeded the limit of the size of your PST's. If this is not the problem that please update us the particular scenario as to how you have saved the data in the file, have you saved them in a particular folder or in multiple locations.
0
 

Author Comment

by:Eprs_Admin
ID: 39680152
the pst file is just 237KB.
There is no problem with disk space.

The problem is, we use roaming profiles and the user logged on to another machine.
But the office version is different. 2007 and 2010.

I checked my backup several days ago, and the very strange thing is the file was never bigger than 237KB. But the user moved every day data into it.
How can it be ?
0
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 668 total points
ID: 39680317
Are you sure that the user was
a. Moving data in to it?
b. Could see that data later on?
c. That is the correct file?

If the file is only 237kb then something isn't right. PST files and roaming profiles rarely mix well. PST files in general are a bad idea - I tell clients there is no difference between deleting the email and storing it in a PST file, it will be lost eventually.

Simon.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 2

Expert Comment

by:JohnGarter
ID: 39680444
Hi,

I would like to tell you that if you are having Exchange account then you will be having OST folder. So, in that case the data might be restoring to this OST file.
0
 
LVL 17

Assisted Solution

by:Chris Millard
Chris Millard earned 1332 total points
ID: 39680449
If that user can still see emails in the PST file, then you are not looking at the correct one! Does the user see emails in that PST when using another PC, or just his/her regular PC?

Open the Mail item in Control panel. Look at the profile for that user, and check the Data Files tab - OR - in Outlook, right click on the PST file and select properties to see the location of the file.
0
 

Author Comment

by:Eprs_Admin
ID: 39683632
ok, I think this user has saved the archive file locally.
What happens when the popup AUTOARCHIVE appears in outlook and you press YES ?
Where is the the archive.pst saved ? Which path ?
0
 
LVL 17

Accepted Solution

by:
Chris Millard earned 1332 total points
ID: 39683654
If it's Windows 7 then it will be in:-

C:\Users\<username>\ AppData\Local\Microsoft\Outlook

In XP it will be:-

C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook
0
 

Author Closing Comment

by:Eprs_Admin
ID: 39683665
It seems the archive.pst was locally, after accepting the AUTOARCHIVING feature from outlook.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Suggested Courses

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question