Solved

Unable to untick use light version on Outlook Web App

Posted on 2013-11-27
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Last Modified: 2014-02-12
Hello,

I am unable to untick 'use light version' on outlook web app. Does anyone know why this is?
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Question by:wcgplc
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Expert Comment

by:mattclarified
Comment Utility
This will probably be down to the version of internet explorer/browser you are using. What are you trying to use to connect?

M@

EDIT: See web page here with list of compatible browsers and the versions of OWA available
http://office.microsoft.com/en-gb/web-apps-help/supported-browsers-for-outlook-web-app-HA102824601.aspx
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by:wcgplc
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The internet browser is Internet explorer version 11
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by:mattclarified
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In the exchange management console type

get-CASMailbox <Mailboxname> | fl 

Open in new window


In there is a parameter called 'OWAPremiumEnabled' check to see if this is set to false or true

If this is false then use the following command

set-casmailbox <mailboxname> -OWAPremiumClientEnabled $true

Open in new window


M@
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by:wcgplc
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I'm unsure where to type this, please advise???
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Expert Comment

by:mattclarified
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What version of exchange are you using?
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by:wcgplc
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We are using exchange 2010
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Expert Comment

by:Simon Butler (Sembee)
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Internet Explorer 11 has a problem with all versions of Exchange unless you have updated them in the last 48 hours.

Exchange 2010 requires SP3 with rollup 3 (released Monday)
Exchange 2013 requires CU3 (released Monday)

Exchange 2007 doesn't have a fix for it yet so you have to use compatibility mode.

http://support.microsoft.com/kb/2866064

Don't bother changing anything in Exchange, it will not help.

Simon.
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Expert Comment

by:mattclarified
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You can type the command into the management shell by going to

Start > programs > Microsoft exchange server 2010 > Exchange management shell

Matt
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by:wcgplc
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Thanks for the help!
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Author Comment

by:wcgplc
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Hi guys im running the exchange 2010 sp3 rollout 3 tonight. Do exchange services have to be shut down before I run the installer?
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Expert Comment

by:Simon Butler (Sembee)
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The rollup will stop the services during the install.

Simon.
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Author Comment

by:wcgplc
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i just tried to rollout and got the following message. im attaching a screenshot now
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by:wcgplc
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error message
error message attached. it may be the service pack. how can i confirm which version i am on?
msexchange.jpg
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Accepted Solution

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Simon Butler (Sembee) earned 500 total points
Comment Utility
If you have Exchange 2010 SP3 (14.3) then you need to ensure that the service pack files are in the same place as they were when you installed the service pack originally. A lot of people clean up by removing them, but the installer looks for them in the current rollups. This is because of one of the patches from an earlier rollup.

Simon.
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Author Comment

by:wcgplc
Comment Utility
Thanks for all the responses. Will be putting into practise. Thanks again.
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