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Exchange 2010 + IPhone E-mail

Posted on 2013-11-27
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Last Modified: 2013-12-03
Hi All,

I setup a Server 2008 setup with exchange 2010 a year back, everything's been working fine and the staff have been picking up issues with connecting to the emails using IPhones all of a sudden.

I get a certificate error in webmail but after clicking proceed the issue has always went away.

during the "verifying" phase of the iPhone config it asks me to accept the certificate, which I have then it says: Exhcange account, cannot connect to server/unable to verify account information.

on https://testconnectivity.microsoft.com/ I get everything fine apart from:

      Validating the certificate name.
       Certificate name validation failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Host name mail.plenary-projects.com doesn't match any name found on the server certificate CN=PLENARY-SRV.plenary.local.
Elapsed Time: 1 ms.
0
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Question by:GarveyJ
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7 Comments
 
LVL 1

Author Comment

by:GarveyJ
ID: 39680168
just fyi, If i go to https://mail.plenary-projects.com/OWA/ and login using the credentials I'm using on the phone everything works perfect.
0
 
LVL 1

Author Comment

by:GarveyJ
ID: 39680178
ok update:

after playing around i tried plenary.local for the domain instead of plenary and the IPhone suddenly accepted it and ticket everything to signal that is ok.

although the IPhone accepted the account and ticked everything the new mails are not coming in to the phones, it is a constant "cannot get mail - the connection to the server failed" when trying to view the account

Regards

James
0
 
LVL 17

Expert Comment

by:Chris Millard
ID: 39680413
Your iPhones will not be able to resolve to plenary.local from outside of your network which is why they cannot get mail - they need to connect to mail.plenary-projects.com.

Your self generated SSL certificate is showing a name of PLENARY-SRV.plenary.local - this is fine for internal use, but for it to work outside of your organisation, you need a certificate with the name of mail.plenary-projects.com
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LVL 1

Author Comment

by:GarveyJ
ID: 39680647
I'm an idiot, The phone requires me to have a passcode in order to use the e-mails.

I had the external server set as mail.plenary-projects.com and the local domain as plenary.local.

once I set a passcode on my phone it started working
0
 
LVL 1

Author Comment

by:GarveyJ
ID: 39680706
I've requested that this question be closed as follows:

Accepted answer: 0 points for GarveyJ's comment #a39680647

for the following reason:

you cannot remove the passcode from your phones
0
 
LVL 17

Accepted Solution

by:
Chris Millard earned 2000 total points
ID: 39680707
Actually, you CAN remove the passcodes from your phones if you so wish. the requirement to use passcodes is a policy that is set to on by default on your Exchange Server, but you can disable it:-

http://technet.microsoft.com/en-us/library/bb125004(v=exchg.141).aspx
0
 
LVL 1

Author Closing Comment

by:GarveyJ
ID: 39692176
brilliant thankyou!
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