Solved

Exchange 2010 + IPhone E-mail

Posted on 2013-11-27
7
474 Views
Last Modified: 2013-12-03
Hi All,

I setup a Server 2008 setup with exchange 2010 a year back, everything's been working fine and the staff have been picking up issues with connecting to the emails using IPhones all of a sudden.

I get a certificate error in webmail but after clicking proceed the issue has always went away.

during the "verifying" phase of the iPhone config it asks me to accept the certificate, which I have then it says: Exhcange account, cannot connect to server/unable to verify account information.

on https://testconnectivity.microsoft.com/ I get everything fine apart from:

      Validating the certificate name.
       Certificate name validation failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Host name mail.plenary-projects.com doesn't match any name found on the server certificate CN=PLENARY-SRV.plenary.local.
Elapsed Time: 1 ms.
0
Comment
Question by:GarveyJ
  • 5
  • 2
7 Comments
 
LVL 1

Author Comment

by:GarveyJ
ID: 39680168
just fyi, If i go to https://mail.plenary-projects.com/OWA/ and login using the credentials I'm using on the phone everything works perfect.
0
 
LVL 1

Author Comment

by:GarveyJ
ID: 39680178
ok update:

after playing around i tried plenary.local for the domain instead of plenary and the IPhone suddenly accepted it and ticket everything to signal that is ok.

although the IPhone accepted the account and ticked everything the new mails are not coming in to the phones, it is a constant "cannot get mail - the connection to the server failed" when trying to view the account

Regards

James
0
 
LVL 17

Expert Comment

by:Chris Millard
ID: 39680413
Your iPhones will not be able to resolve to plenary.local from outside of your network which is why they cannot get mail - they need to connect to mail.plenary-projects.com.

Your self generated SSL certificate is showing a name of PLENARY-SRV.plenary.local - this is fine for internal use, but for it to work outside of your organisation, you need a certificate with the name of mail.plenary-projects.com
0
Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

 
LVL 1

Author Comment

by:GarveyJ
ID: 39680647
I'm an idiot, The phone requires me to have a passcode in order to use the e-mails.

I had the external server set as mail.plenary-projects.com and the local domain as plenary.local.

once I set a passcode on my phone it started working
0
 
LVL 1

Author Comment

by:GarveyJ
ID: 39680706
I've requested that this question be closed as follows:

Accepted answer: 0 points for GarveyJ's comment #a39680647

for the following reason:

you cannot remove the passcode from your phones
0
 
LVL 17

Accepted Solution

by:
Chris Millard earned 500 total points
ID: 39680707
Actually, you CAN remove the passcodes from your phones if you so wish. the requirement to use passcodes is a policy that is set to on by default on your Exchange Server, but you can disable it:-

http://technet.microsoft.com/en-us/library/bb125004(v=exchg.141).aspx
0
 
LVL 1

Author Closing Comment

by:GarveyJ
ID: 39692176
brilliant thankyou!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now