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Unable to download a file in IE 8

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Last Modified: 2013-11-29
Hello Experts,

I have an issue that I’m pulling my hair out over.  We have a user at work that is trying to download a file from our financial institution (it’s a legit download).  Whenever the user tries to download the file, she gets the yellow bar with a message stating that “For your security Internet Explorer has prevented the site from downloading a file to your computer.”  Typically, I can right-click on the yellow bar and select the option to go ahead and download the file.  When I do this, the file never starts downloading.  

I have gone into Tools¿ Internet Options ¿ Security tab and done the following:
-      Added the site to the trusted sites
-      Clicked on the “Custom Level” button and verified that the download settings are as follows:
o      File download = Enable
o      Font download = Enable

We are using Windows 7 Enterprise Edition and Internet Explorer 8.  Unfortunately, installing a newer version of IE or a different browser is not an option as this is a work PC.  Can any of you suggest anything else I can try?

Regards,
Nick
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Chris StauntonSr. Infrastructure Engineer

Commented:
Under custom settings on the trusted sites zones look for "Initialize and script ActiveX controls not marked as safe for scripting" and prompt or enable it and see if you can download the requested file.
Thomas GrassiSystems Administrator

Commented:
1. Did it ever work from this site?
2. Did you try to delete IE History? All options?
3. You do not have MS Updates enabled? If you did IE would have updated itself several times
IE 9 IE 10 and now IE11

Good practice is to have another browser install ie Firefox for issues like this.

Financial institution  Banks etc are very secured sites and that tends to cause issues with browsers.

Have you tried downloading on another computer?

Try logging on as another user on the same computer and try.
Top Expert 2013
Commented:
This one is on us!
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