troubleshooting Question

Unable to download a file in IE 8

Avatar of ndalmolin_13
ndalmolin_13Flag for United States of America asked on
Web BrowsersInternet / Email Software
3 Comments1 Solution569 ViewsLast Modified:
Hello Experts,

I have an issue that I’m pulling my hair out over.  We have a user at work that is trying to download a file from our financial institution (it’s a legit download).  Whenever the user tries to download the file, she gets the yellow bar with a message stating that “For your security Internet Explorer has prevented the site from downloading a file to your computer.”  Typically, I can right-click on the yellow bar and select the option to go ahead and download the file.  When I do this, the file never starts downloading.  

I have gone into Tools¿ Internet Options ¿ Security tab and done the following:
-      Added the site to the trusted sites
-      Clicked on the “Custom Level” button and verified that the download settings are as follows:
o      File download = Enable
o      Font download = Enable

We are using Windows 7 Enterprise Edition and Internet Explorer 8.  Unfortunately, installing a newer version of IE or a different browser is not an option as this is a work PC.  Can any of you suggest anything else I can try?

Regards,
Nick
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