Solved

Internet Service

Posted on 2013-11-27
9
228 Views
Last Modified: 2013-12-05
I am currently in a situation in which I want to cancel my Internet Service from my current provider. The service is for a business, and it is a DSL connection. The employee who is no longer with this company setup our internet service, but did not sign a contract. When I called to cancel the service, the ISP said that we owed them $800, citing the promotions they had previously applied to our bill as the $800 charge. Since there is no signed contract, I feel like I have no obligation to pay that charge and should be able to cancel freely. Is this true or am I crazy?
0
Comment
Question by:nawright16
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 10

Expert Comment

by:bigbigpig
ID: 39681183
They will need to produce a signed document where a representative of your company agreed to those terms.  Almost everyone has a cancellation policy and I'm certain it was signed by someone.
0
 

Author Comment

by:nawright16
ID: 39681195
Im almost positive there is none. But thank you
0
 
LVL 10

Expert Comment

by:bigbigpig
ID: 39681206
For what it's worth I think an $800 cancellation fee is really high.  Are they charging you for the monthly rate multiplied by the number of months left on contract?
0
On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

 
LVL 17

Accepted Solution

by:
Chris Millard earned 500 total points
ID: 39681238
These days you do not have to physically sign anything. An email can be deemed legally binding, but at the end of the day, the ISP has to provide some form of proof that the money is owed. Let's face it, ANYONE could say that you owed them money if no proof was needed!!!

BUT bear in mind that you may have had a deal based on a contractual length. You may be paying for the remainder of the contract (which is not uncommon), but again if this is the case, then the provider should have to give you details of when the contract is up.

At the same time, you as the customer are also liable since you too should have kept a record of the service details, contract length, costs etc...

It would be almost impossible to argue if they can provide any shred of proof and you cannot.
0
 

Author Comment

by:nawright16
ID: 39681286
We have our bills, but there is no signed contract that I or they can find. They wanted to charge $5000 for early termination, but once I mentioned there was no contract, they want us to pay back for promotions.
0
 

Expert Comment

by:Ringroy
ID: 39682090
I manage accounts for an ISP.
roybrigde is correct, you don't have to sign anything, by using the service is enough evidence that you have agreed to the ISPs terms and conditions, including pricing.
If the charge is for early termination, it is excessive.
0
 

Author Comment

by:nawright16
ID: 39697967
Please give the points to roybridge
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question