Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 598
  • Last Modified:

BetterSurf ruining my web experience

I woke up today to a program giving me all kinds of bad adds in Chrome.  They tell me I'm low on disk space.  I'm not.  They tell me my machine is running poorly.  It wasn't until the adds showed up.

How did they get installed?  How do I get rid of them?  How can I prevent them from happening again?  The only recent Install I received was from Java.
0
WoodrowA
Asked:
WoodrowA
  • 5
  • 4
3 Solutions
 
WoodrowAAuthor Commented:
Correction. My last install appears to be an un-install of Java 6 update 20, yesterday afternoon.  These adds absolutely ruin the web experience.  Flashing all over the place all the time.  Isn't there some sort of law somewhere to prevent this.  If I'm able to solve it it's going to take some time.  How aggravating!
0
 
WoodrowAAuthor Commented:
Additionally, in my original message I used the word Disk Space.  It got double underlined and has a link to it.  I didn't do that.  What is going on?
0
 
jcimarronCommented:
WoodrowA--
Uninstall Better Surf.
A extremely thorough guide is
http://malwaretips.com/blogs/bettersurf-virus-removal/

Adwcleaner can be obtained here
http://www.bleepingcomputer.com/download/adwcleaner/

Do you have up to date antivirus and antimalware apps installed?  Be careful where you surf.  When you download something, read all windows carefully to be sure some other app is not piggybacking.
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
WoodrowAAuthor Commented:
@jc
Thank you for your input.  I found a system restore that ran about 4:30 yesterday afternoon just before something that happened at that time. The reference on my computer says 11/26/13 removed Java(TM) 6 update 20 uninstall.  After doing the restore, I do not see BetterSurf in Chorme or Internet Explorer.  

I am quite careful about what sites I visit. And also try to be very careful about what I check or un-check when downloading something.  It is really getting bad.  I am hardly a computer novice and yet, unless I am really watching, I do know that all kinds of things can get downloaded and my machine be exploited.  I wish there were better ways of policing of these things. I don't have the resources for things that cost.

One thing I may be doing wrong is using Windows Defender.  Everybody says they're the latest and greatest at preventing viruses.  I would ask anyone that responds here to please be careful about sending me off on a "personal preference."  Is Windows Defender adequate for most things (assuming you're careful about what sites you visit).  Should it be used in conjunction with something else, or is there really a better overall, not costly solution?
0
 
jcimarronCommented:
WoodrowA--Glad to hear the good news.
I would still suggest scanning with your antivirus and MalwareBytes.

P.S. Java is at version 7 Update 45 now.
0
 
WoodrowAAuthor Commented:
JC

I took your advice and downloaded and installed malwarebytes.  To my surprise it came back with some 240 entries.  Please See attached.

As you will see, most of these start with words like PUP.Optional.  But I don't know what that means.  In general, how does one know what to allow Malware to fix?
2013-11-27-130336.jpg
0
 
jcimarronCommented:
WoodrowA--
PUP means potentially unwanted program.  Unless you know you want a specific program, let MalwareBytes delete them all.


Unfortunately System Restore can only remove what happened after the date of the Restore Point.  Any baddies you have from before will not be affected.
0
 
WoodrowAAuthor Commented:
Thank you
0
 
jcimarronCommented:
WoodrowA--You are welcome.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now