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BetterSurf ruining my web experience

Posted on 2013-11-27
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Last Modified: 2013-12-07
I woke up today to a program giving me all kinds of bad adds in Chrome.  They tell me I'm low on disk space.  I'm not.  They tell me my machine is running poorly.  It wasn't until the adds showed up.

How did they get installed?  How do I get rid of them?  How can I prevent them from happening again?  The only recent Install I received was from Java.
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Question by:WoodrowA
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9 Comments
 

Author Comment

by:WoodrowA
ID: 39681399
Correction. My last install appears to be an un-install of Java 6 update 20, yesterday afternoon.  These adds absolutely ruin the web experience.  Flashing all over the place all the time.  Isn't there some sort of law somewhere to prevent this.  If I'm able to solve it it's going to take some time.  How aggravating!
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Author Comment

by:WoodrowA
ID: 39681406
Additionally, in my original message I used the word Disk Space.  It got double underlined and has a link to it.  I didn't do that.  What is going on?
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Accepted Solution

by:
jcimarron earned 2000 total points
ID: 39681639
WoodrowA--
Uninstall Better Surf.
A extremely thorough guide is
http://malwaretips.com/blogs/bettersurf-virus-removal/

Adwcleaner can be obtained here
http://www.bleepingcomputer.com/download/adwcleaner/

Do you have up to date antivirus and antimalware apps installed?  Be careful where you surf.  When you download something, read all windows carefully to be sure some other app is not piggybacking.
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Author Comment

by:WoodrowA
ID: 39681748
@jc
Thank you for your input.  I found a system restore that ran about 4:30 yesterday afternoon just before something that happened at that time. The reference on my computer says 11/26/13 removed Java(TM) 6 update 20 uninstall.  After doing the restore, I do not see BetterSurf in Chorme or Internet Explorer.  

I am quite careful about what sites I visit. And also try to be very careful about what I check or un-check when downloading something.  It is really getting bad.  I am hardly a computer novice and yet, unless I am really watching, I do know that all kinds of things can get downloaded and my machine be exploited.  I wish there were better ways of policing of these things. I don't have the resources for things that cost.

One thing I may be doing wrong is using Windows Defender.  Everybody says they're the latest and greatest at preventing viruses.  I would ask anyone that responds here to please be careful about sending me off on a "personal preference."  Is Windows Defender adequate for most things (assuming you're careful about what sites you visit).  Should it be used in conjunction with something else, or is there really a better overall, not costly solution?
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LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 2000 total points
ID: 39681823
WoodrowA--Glad to hear the good news.
I would still suggest scanning with your antivirus and MalwareBytes.

P.S. Java is at version 7 Update 45 now.
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Author Comment

by:WoodrowA
ID: 39682040
JC

I took your advice and downloaded and installed malwarebytes.  To my surprise it came back with some 240 entries.  Please See attached.

As you will see, most of these start with words like PUP.Optional.  But I don't know what that means.  In general, how does one know what to allow Malware to fix?
2013-11-27-130336.jpg
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LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 2000 total points
ID: 39682161
WoodrowA--
PUP means potentially unwanted program.  Unless you know you want a specific program, let MalwareBytes delete them all.


Unfortunately System Restore can only remove what happened after the date of the Restore Point.  Any baddies you have from before will not be affected.
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Author Closing Comment

by:WoodrowA
ID: 39703737
Thank you
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LVL 50

Expert Comment

by:jcimarron
ID: 39703781
WoodrowA--You are welcome.
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