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Exchange 2010 Fax Forwarding to Public Folder Not Working

Posted on 2013-11-27
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Last Modified: 2013-12-12
Hello,
I have been noticing a slow degradation of relay email services from our Exchange 2010 server, seemingly beginning in August 2013 and now resulting in our organization not receiving incoming faxes to our Public shared faxes folder. Early signs were that I stopped receiving email alerts from the antivirus server and the temperature sensor in the server room in August. Then, in September, users started reporting that they could only scan and email a few pages to themselves at a time without getting a "network error". But they could email fewer pages, which lead me to believe that it was a file size restriction issue. We never had that size restriction on internal relay scan to email (or even just internal emails) before. As of yesterday, late November, we are not receiving incoming faxes to our Exchange public folders where they have gone since before I started here over 4 years ago. The Exchange server settings have not been changed. I may need to create a MS support incident, but thought I would ask you all first.
Thanks and Happy Thanksgiving!
Ann
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Question by:annattlsc
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Michael Machie earned 2000 total points
ID: 39681907
It sounds as if you have a larger issue that has been getting worse over time. Any issues with other machines, file transfer, network drops?

I would start with a fresh PO/PO first. If your machine hasn't been restarted in a long time this could fix it.

Next, check your Event Logs to see what they say. You may be surprised to find a failure notice/warning somewhere.

Perhaps authentication issues? If you use credentials to send emails then perhaps the password has expired or the User is deleted or no longer part of a group? If using an AD account for authentication make sure it has not been disabled for some reason.

Just a couple ideas.
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by:Michael Machie
ID: 39715416
Thanks for accepting and I am glad you got it working. Would you mind please lettimg me, and other people who find this post, know what the specific fix was?
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by:annattlsc
ID: 39715444
Machienet,

Normally I would have done that, but I should have just deleted this question and neglected to do so.

It turned out that it was a Public Folders permissions issue but I didn't find that out until someone reported that they were unable to even see the folder. Once I went in and looked, I discovered where the issue was and the faxes started to come in as usual. I had tweaked permissions settings for security - not realizing that it would affect faxes in any way - and I didn't even remember making the change because it seemed so innocuous.

Anyway, I am very sorry for the delayed response. Thanks very much for your post and for your help.
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by:Michael Machie
ID: 39715465
No problem at all and thanks for replying. Glad it is all set now!
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