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Lotus Traveler - Cannot connect to server,

Posted on 2013-11-27
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Last Modified: 2013-11-28
Hi Guys,

Since yesterday we have been having issues with mobile devices connecting to traveler.
Only change I am aware of is that there was some port forwarding changes made on our router and I am wondering if something wasn't put back quite correct.

Is there away to tell which ports should be forwarded for traveler?

HTTP forwarding seems to be working as am able to reach our webmail server.

Cheers
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Question by:320adel
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Author Comment

by:320adel
ID: 39682606
Just some more info.

When we try in reinstall traveler on an apple device we get an error after the intinal log in saying "The lotus notes traveler server encounted an internal error vaildating your User ID

No devices have synchronized for ...."

Cheers
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Accepted Solution

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akhafaf earned 2000 total points
ID: 39682853
Hi there Adel,,

Firstly,, As long as the Traveler is not working .. Is there any way to roll back the changes made on the router ? Then check it out .


Secondly, Please refer to this URLs for further investigatioons
http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.help.lnt851.doc%2FServer_Troubleshooting.html
http://www-01.ibm.com/support/docview.wss?uid=swg21294566
http://www-01.ibm.com/support/docview.wss?uid=swg21391158


Best Wishes
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Author Comment

by:320adel
ID: 39684491
Hi Akhafaf,

Haha yes that would have been the way to go, but they didn't backup before making changes. They thought was a redundant router. I have since managed to get back working by finding the ports required to be let through.

Connection to traveler restored!

Port in question were

8642
80
443

Thanks for your help !
0

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