Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Lotus Traveler - Cannot connect to server,

Posted on 2013-11-27
3
1,584 Views
Last Modified: 2013-11-28
Hi Guys,

Since yesterday we have been having issues with mobile devices connecting to traveler.
Only change I am aware of is that there was some port forwarding changes made on our router and I am wondering if something wasn't put back quite correct.

Is there away to tell which ports should be forwarded for traveler?

HTTP forwarding seems to be working as am able to reach our webmail server.

Cheers
0
Comment
Question by:320adel
  • 2
3 Comments
 

Author Comment

by:320adel
ID: 39682606
Just some more info.

When we try in reinstall traveler on an apple device we get an error after the intinal log in saying "The lotus notes traveler server encounted an internal error vaildating your User ID

No devices have synchronized for ...."

Cheers
0
 
LVL 15

Accepted Solution

by:
akhafaf earned 500 total points
ID: 39682853
Hi there Adel,,

Firstly,, As long as the Traveler is not working .. Is there any way to roll back the changes made on the router ? Then check it out .


Secondly, Please refer to this URLs for further investigatioons
http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.help.lnt851.doc%2FServer_Troubleshooting.html
http://www-01.ibm.com/support/docview.wss?uid=swg21294566
http://www-01.ibm.com/support/docview.wss?uid=swg21391158


Best Wishes
0
 

Author Comment

by:320adel
ID: 39684491
Hi Akhafaf,

Haha yes that would have been the way to go, but they didn't backup before making changes. They thought was a redundant router. I have since managed to get back working by finding the ports required to be let through.

Connection to traveler restored!

Port in question were

8642
80
443

Thanks for your help !
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
For many of us, the  holiday season kindles the natural urge to give back to our friends, family members and communities. While it's easy for friends to notice the impact of such deeds, understanding the contributions of businesses and enterprises i…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

766 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question