Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1743
  • Last Modified:

Lotus Traveler - Cannot connect to server,

Hi Guys,

Since yesterday we have been having issues with mobile devices connecting to traveler.
Only change I am aware of is that there was some port forwarding changes made on our router and I am wondering if something wasn't put back quite correct.

Is there away to tell which ports should be forwarded for traveler?

HTTP forwarding seems to be working as am able to reach our webmail server.

Cheers
0
320adel
Asked:
320adel
  • 2
1 Solution
 
320adelAuthor Commented:
Just some more info.

When we try in reinstall traveler on an apple device we get an error after the intinal log in saying "The lotus notes traveler server encounted an internal error vaildating your User ID

No devices have synchronized for ...."

Cheers
0
 
akhafafCommented:
Hi there Adel,,

Firstly,, As long as the Traveler is not working .. Is there any way to roll back the changes made on the router ? Then check it out .


Secondly, Please refer to this URLs for further investigatioons
http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.help.lnt851.doc%2FServer_Troubleshooting.html
http://www-01.ibm.com/support/docview.wss?uid=swg21294566
http://www-01.ibm.com/support/docview.wss?uid=swg21391158


Best Wishes
0
 
320adelAuthor Commented:
Hi Akhafaf,

Haha yes that would have been the way to go, but they didn't backup before making changes. They thought was a redundant router. I have since managed to get back working by finding the ports required to be let through.

Connection to traveler restored!

Port in question were

8642
80
443

Thanks for your help !
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now