troubleshooting Question

Thunderbird folders gone

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cssoftware asked on
Internet / Email Software
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Hello, I am helping someone who lost their folders, I have read that to rebuild the folders I must delete the files in the profile with the .msf extension (but also that there should also be a file with the same name and no extension in the folder) That I understand, but there are two profiles, the nmn8s82u.Default User and 7l648mx4.default.

The default User profile has both a Mail folder (with 8 folders and 2 same-name-as folders .msf files.inside) and an IMAPMail folder (with 3 folders and 3 same-name-as folders .msf files.) In Mail, when I open the Folders, I find the .msf files with the matching name-with-no-extension files too. In IMAPMail, not all .msf files have matching same-name-no extension files.

The default profile just has a Mail folder with 4 folders within (and no .msf same name files) and inside each of the the 4 folders they all all have the matching .msf files and no-extension files within.

So, after that convoluted explanation, do I just delete everything with a .msf no matter where I find it, the folders and files? No matter whether it has a matching file, or matching folder or matching nothing?

We have already tried right clicking the email address in the left panel and choosing "fix" That didn't bring the folders back.

Any help would be appreciated!
ASKER CERTIFIED SOLUTION
Marc Z

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