Solved

iPad storage usage not adding up

Posted on 2013-11-28
6
3,816 Views
Last Modified: 2014-01-23
I have a ipad 4th gen - 16gb. It reads that I have 0 bytes available - under Settings / General / Usage it reads that I have 13.2gig used.. When I manually calculate used storage it only adds up to 2.3 gigs. I dont have much loaded.. No Music and about 12 pictures on the ipad no games.
0
Comment
Question by:Goraps
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39683638
In iTunes .. when the iPad is plugged in .. highlight it and you can then see the coloured bar at the bottom which explains the rough breakdown of space used.

Can you reply with a screenshot of this or summary of what it says?
0
 

Author Comment

by:Goraps
ID: 39683810
It is show most data as "other data"

ipad data
0
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 39683846
Thanks for posting that ... it does appear that your system has a huge space allocation to OTHER.  This usually comprises data connected with your apps (apart from music, video, photos and the apps themselves).  Other: Everything else, such as contacts, calendars, messages, emails and their attachments, Safari Offline Reading List, settings, and other system resources.  Is there any chance you've giant email boxes or big dropbox database

If you open the Settings app on the iPad and go to General section and look at Usage.  Can you spot any apps using up GB of data?

Since iOS7 I've heard that this can happen to some devices ... see this article
http://www.iphonefaq.org/archives/97281?page=1

If this also shows that the iPad is FULL it would seem that the recommended option is to
1. Backup the iPad
2. Reset to Factory Settings
3. Load the backup back onto the device.

This would appear to clear up the issue in most cases BUT before you do that see can you spot any data hog on the iPad under the Usage section
0
SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

 

Author Comment

by:Goraps
ID: 39683879
The usage only adds up to 2.3 Gigs.. and the free storage keeps changing from 0 to as you can see 75megs.

Data usage
0
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39683884
75MB is pretty small relative to the overall space anyway so it is to all intents FULL.

Nothing looks particularly bloated on the app Usage list.

I'd be tempted to do the Backup - Reset to the iPad to Factory Settings and then Restore using that backup and see what happens.
0
 
LVL 45

Expert Comment

by:Jackie Man
ID: 39691609
Can you tell me the usage of your iPad? Do you download ebooks, PDF files or video from time to time (i.e. the "Open in" feature"?

If you do not want to do a factory reset, you need to remove the apps where the "Open in" feature point to as there are phantom files resided inside the apps which does not count in the storage usage.

For your information, my iBook app does contain a few GB of phantom files as I download ebooks a lot and the storage space could only be released by removing and installing the iBook app.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Tethering question 5 61
Jailbreak availability for new iPhone 7 Plus 2 88
IPAD - Send Email to Many Contacts 10 111
Apple Certification 1 61
The release of the iPhone 6 and the iPhone 6 Plus was extremely successful for Apple. However when iOS 8.1 was introduced, many iPhone users complained of quick battery drainage. Without even knowing, you may be unnecessarily using up your battery p…
Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question