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Autoresponse email automatically goes to user's junk folder

Posted on 2013-11-28
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Last Modified: 2013-11-28
Hello Experts,

We have deployed a third party tool name Learning Management system which is embedded in SharePoint 2010. The application runs well, when any  employee finishes a course the system will generate an email named Congratulations you have completed the traning and automatically is sent to the user

Basically the email generated is a auto-response  from [DoNotReply@company.com], the problem is this email automatically goes to User's outlook junk folder instead of user's inbox folder.

Is there a way to white-list this type of email without affecting other applications that use same auto response email?

Our environment as per below

2 CAS/HUB for each data center. OS Windows 2008 R2. Exchange 2010 SP3

2 MBX in a DAG with same OS/Exchange specs above

4 SharePoint servers in a Farm running Windows 2008 R2 and SharePoint 2010

Outlook client version [2010, 2013]
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Question by:Jerry Seinfield
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Accepted Solution

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Simon Butler (Sembee) earned 500 total points
ID: 39683992
Configure a transport rule to set the SCL value of emails from that sender to -1. That stops them being flagged as spam.

Simon.
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