[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Autoresponse email automatically goes to user's junk folder

Posted on 2013-11-28
1
Medium Priority
?
519 Views
Last Modified: 2013-11-28
Hello Experts,

We have deployed a third party tool name Learning Management system which is embedded in SharePoint 2010. The application runs well, when any  employee finishes a course the system will generate an email named Congratulations you have completed the traning and automatically is sent to the user

Basically the email generated is a auto-response  from [DoNotReply@company.com], the problem is this email automatically goes to User's outlook junk folder instead of user's inbox folder.

Is there a way to white-list this type of email without affecting other applications that use same auto response email?

Our environment as per below

2 CAS/HUB for each data center. OS Windows 2008 R2. Exchange 2010 SP3

2 MBX in a DAG with same OS/Exchange specs above

4 SharePoint servers in a Farm running Windows 2008 R2 and SharePoint 2010

Outlook client version [2010, 2013]
0
Comment
Question by:Jerry Seinfield
1 Comment
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 39683992
Configure a transport rule to set the SCL value of emails from that sender to -1. That stops them being flagged as spam.

Simon.
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes Top 9 Exchange troubleshooting utilities that every Exchange Administrator should know. Most of the utilities are available free of cost. List of tools that I am going to explain in this article are:   Microsoft Remote Con…
The Exchange database may sometimes fail to mount owing to various technical reasons. A dismounted EDB file can be the source of many Exchange errors including mailbox inaccessibility for users. Resolving the root cause of mounting problems becomes …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

640 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question