Autoresponse email automatically goes to user's junk folder
Posted on 2013-11-28
We have deployed a third party tool name Learning Management system which is embedded in SharePoint 2010. The application runs well, when any employee finishes a course the system will generate an email named Congratulations you have completed the traning and automatically is sent to the user
Basically the email generated is a auto-response from [DoNotReply@company.com], the problem is this email automatically goes to User's outlook junk folder instead of user's inbox folder.
Is there a way to white-list this type of email without affecting other applications that use same auto response email?
Our environment as per below
2 CAS/HUB for each data center. OS Windows 2008 R2. Exchange 2010 SP3
2 MBX in a DAG with same OS/Exchange specs above
4 SharePoint servers in a Farm running Windows 2008 R2 and SharePoint 2010
Outlook client version [2010, 2013]