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WSUS patchs download issue

Posted on 2013-11-28
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Last Modified: 2016-02-20
Hi
    i have installed WSUS 3.0 SP2 in win 2003 server, after i approved office 2010 SP2, i got the error message "the files for this update failed to download. the update can be approved but will not be available to computers until the download is complete, click retry download to start the download again", i tried retry download, but still not working, any advice?
OFFICE-2010-SP2-download.jpg
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Question by:beardog1113
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Expert Comment

by:duncanb7
ID: 39684552
it seems your issue is similar to this EE thread, please take a look on it if have time

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_26255815.html
http://msmvps.com/blogs/athif/archive/2005/10/27/Purge-Delete-the-downloaded-patches-on-WSUS-Server.aspx

Hope understand your question completely, If not , please point it out

Duncan
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Author Comment

by:beardog1113
ID: 39684566
Hi thank you, i tried but not working, i also check che windows log, get the error, "Content file download failed. Reason: The server does not support the necessary HTTP protocol. Background Intelligent Transfer Service (BITS) requires that the server support the Range protocol header.
 Source File: /msdownload/update/software/svpk/2013/07/proofmui-fr-fr_5e39e4a6724cc9fa0439c9fd489e9a31f3d01eeb.cab Destination File: e:\WSUS\WsusContent\EB\5E39E4A6724CC9FA0439C9FD489E9A31F3D01EEB.cab."  EVENT ID 364, could you please help?
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by:duncanb7
ID: 39684572
What is error message if your try " click retry download to start the download again" ?

same or other

Duncan
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Author Comment

by:beardog1113
ID: 39684587
i rebooted the BITS and windows update service,then try download, seems it downloading now, no new error, but not sure if can be completed, let us wait for a moment
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Expert Comment

by:duncanb7
ID: 39684590
Yes, it is good, I will wait here

Duncan
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Accepted Solution

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duncanb7 earned 500 total points
ID: 39684602
If that's  still in issue,

it might be access-right issue, someone change it, if so it is hard to fix it besides
try by error. There is a few report found about this issue in google.

Anway, take a look at this during waiting

http://social.technet.microsoft.com/Forums/windowsserver/en-US/6f4c313c-3f8a-43a2-a641-97fe654b2319/wsus-sp2-unable-to-download-updates-for-windows-2008-r2

Try to save the update to new  different destination folder from the default C: \ WSUS \ WSUSContent for testing purpose only

the article tells where is  content directory about that
http://technet.microsoft.com/en-us/library/cc708545.aspx

Be reminded change it back if not working

Duncan
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Author Comment

by:beardog1113
ID: 39684615
i also get the solution http://technet.microsoft.com/en-us/library/cc708426(v=ws.10).aspx , as me to To

1.Type: net stop WSUSService, and then press ENTER.

2.Type: "%programfiles%\Update Services\tools\osql\osql.exe"  -S SQL_InstanceName -E -b -n –Q "USE SUSDB update tbConfigurationC set BitsDownloadPriorityForeground=1" and then press ENTER.

3.Type: net start WSUSService.

4.Close the command prompt window and retry synchronization: in the WSUS console, click Options, click Synchronization Options, and then under Tasks, click Synchronize now.

but i did not find  "%programfiles%\Update Services\tools\osql\osql.exe", there is no osql folder under the tools, any advice?
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Expert Comment

by:duncanb7
ID: 39684624
could you find the file at c: or d:\    (root dir)

type


dir osql* /s
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Expert Comment

by:duncanb7
ID: 39684627
do you have sqlcmd , try it  and read followings, osql may be removed in latest sql server

http://technet.microsoft.com/en-us/library/ms162806.aspx

use sqlcmd instead
===============
http://technet.microsoft.com/en-us/library/ms162773.aspx


you might need to install sql server if no sqlcmd and no MS sql server
so you might download update something relate to sql so that
you has such issue

duncan
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Author Comment

by:beardog1113
ID: 39689258
Hi
        it does not working, the http://technet.microsoft.com/en-us/library/ms162806.aspx, sorry i can not understand....
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