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Outlook sending 'on behalf of' does not work in all cases

Posted on 2013-11-29
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Last Modified: 2014-01-07
Hi all,

We have a confusing problem with a Personal Assistant delegate where if she send mails from the mailbox of her boss to certain people the mail does not go 'On behalf of'. Most of the time this works but occasionally when sending to groups of individuals, not distribution lists, the mails are received just from the PA herself and not 'on behalf of' the boss.

We assumed she as just doing it wrong, but she swears she is not and we are stumped - any experts have an opinion?
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Question by:kevindsmith
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LVL 13

Expert Comment

by:Alexios
ID: 39685155
Hello
Does it give an error message?
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Author Comment

by:kevindsmith
ID: 39685216
Hi there, no its doesn't the mail's simply go through to the recipients as if sent directly from the PA - the 'On Behalf of' bit is missing.
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LVL 13

Accepted Solution

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Alexios earned 500 total points
ID: 39685359
Check if the correct options are enabled

http://www.inf.aber.ac.uk/advisory/faq/578/
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Author Closing Comment

by:kevindsmith
ID: 39761464
Non of these helped solve the problem - however it was good to get a link to check all of the options. Thank you
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LVL 13

Expert Comment

by:Alexios
ID: 39761601
Glad to help
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