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Helpdesk Software for IT Support Companies

Posted on 2013-11-29
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Last Modified: 2013-12-17
I have been trawling the internet for a helpdesk solution at an affordable price. Our basic criteria is to find a product that offers:
ITIL Compliance
Sage Integration
GFI Max integration
Contract management for multiple support products
Mobile phone app for customers and techs
Asset management
Excellent click of a button reporting

I am partway through the evaluation of NetHelpDesk. Though it ticks a lot of boxes, I have a number of concerns about the responsiveness of their support and the number of errors and connection issues I have experienced during the trial process.

Evaluating these products thoroughly is very time consuming. Does anyone have any extensive experience in this area who is able to give solid advice on a good quality product?

Thank you
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Question by:swan_solutions
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 39686253
For what it's worth, I use TeleSupport Helpdesk:
http://www.glcomputing.com.au/main/33/1
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LVL 62

Expert Comment

by:btan
ID: 39686301
Hopefully this grid can help and agree that what is the contingencies when software gone ineffective and down. Alternative and user response are critical backup. It should balanced out both as technology doesn't help automate and translate all problem easily. What can it offers more...

http://www.g2crowd.com/categories/help-desk-best-of-breed/compare
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Accepted Solution

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swan_solutions earned 0 total points
ID: 39713735
Unfortunately, the above comments do not help. For the time being I will look to resolve the issues experienced with Nethelpdesk as their product ticks most of our boxes
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Author Closing Comment

by:swan_solutions
ID: 39723464
Expert comments did not help
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