Outlook IMAP folder delete problem

Posted on 2013-11-29
Last Modified: 2014-01-24
I have an IMAP email configured on my Outlook (version 14 installed on Win 7 x64).
I have never had any problems with making folders, moving email between them, renaming or deleting any folders, whether they be top level folders or nested ones. Also all folders and mail have always synchronized perfectly between all my devices.

All of a sudden I am having a problem with one folder which two nested folders.
Any mail within this folder can be read but not deleted or moved.
When I try to do so I get the error shown in error 0.jpg attached below.

When I try to delete the folder I get the error indicated in file error 1.jpg
And when I follow the instructions mentioned there I can't find any permissions within properties.

When I try to move the folders to TRASH I get the error as indicated in error 2.jpg

This folder itself cannot be seen on any device other than the PC where this Outlook is installed.

Please help resolve this bizarre problem!

Thanks in advance
Question by:badwolfff
  • 3
  • 2
  • 2
LVL 35

Expert Comment

ID: 39686309
Your Outlook does not reflect the real content on the server. It's better to remove the account and add it again.  The folder will not be there anymore.

Author Comment

ID: 39686366
I did just as you said but even after deleting and readding the account the problem persists!
I also have access to the same email address using an HTML based interface. However when I login using the HTML interface I do not see this nested folder set!
please help
LVL 35

Expert Comment

ID: 39686728
After deleting the account, also delete local files (ost or pst files). If you're not sure which, move files instead (you won't lose data that way). Now re add the account.
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.


Author Comment

ID: 39688155
Deark Kimputer

I tried exactly what you said, however the problem persists! The folders reappear.

As I said above, I also have access to the same email address using an HTML based interface. However when I login using the HTML interface I do not see this nested folder set!
please help
LVL 23

Expert Comment

ID: 39806179
how you tried login to the webmail on the imap server and delete them there then recreate the account on outlook?


Author Comment

ID: 39806193
The folders are not online. Only in outlook
LVL 23

Accepted Solution

ComputerTechie earned 500 total points
ID: 39806401
I would next deleting the outlook profile and rebuilding it.
There a warning in doing that. Rules, and custom setting will not return and other accounts.

I would backup the PST file then delete the account then the outlook profile.
Next create a new outlook profile by using the mail icon in control panel and add the account.


Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Issue on the Exchange server 2 45
Full access without Calendar Exchange and Outlook 2010 4 41
Emails sent from iPhone rejected as spam 29 103
MS Outlook auto update conflicts 5 26
Find out what you should include to make the best professional email signature for your organization.
As tax season makes its return, so does the increase in cyber crime and tax refund phishing that comes with it
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question