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Can no longer rdp to server

Posted on 2013-11-29
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Last Modified: 2013-12-14
For the first ever I can no longer rdp from my home to my office. I have also lost the ability to rdp to another server. A connection between the two is the IP address begin with 24.xxx.xxx.xxx.  I can rdp to dozens of other servers. What I am resigned to right now is to rdp to one the other servers and then rdp back to my office. When I run tracert to my office it does one hop to 10.118.64.1 and then times out the rest of the hops.
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Question by:rwheeler23
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by:uniqueinfotech
ID: 39686437
tracert to 10.x.x.x is a local non routable IP address probably owned by the ISP. Which makes it likely that the ISP is blocking that IP range for some reason.

Can you connect via other protocols IE. can you access a website hosted by the same servers or connect through a VPN? If you can't do either then your ISP might be blocking that IP range for some reason Eg. Spam. Alternatively, the ISP might be blocking the RDP port (default 3389). You can change this on either the server or the company router (easier to do it this way) to see if you can get around the issue.
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by:rwheeler23
ID: 39686851
I noticed that I can no longer ftp as well so it is just not the port. I need to contact Time Warner and see if they are blocking 10.x.x.x
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by:uniqueinfotech
ID: 39687001
Time Warner are not blocking 10.x.x.x. Thats a PRIVATE IP range that they probably assign to their servers. You cannot "access" 10.x.x.x anywhere on the internet. They're probably blocking 24.x.x.x, but through a proxy server that they have within their network that has the IP of 10.x.x.x

You might still be able to connect through a Proxy service like ProXPN which can be used to bypass the ISP IP block.
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by:rwheeler23
ID: 39687134
I am currently getting the run around from Time Warner. They claim they are not blocking any IP addressed.  I may need to go the proxy route.
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uniqueinfotech earned 500 total points
ID: 39687462
Ask them to explain the tracert you got.

Also try connecting to RDP from another internet connection (such as your mobile phone 3G connection) and see if that works - it should, providing the ISP isn't Time Warner.

Alternatively you can also try other RDP clone programs which are also free such as Teamviewer.
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Author Comment

by:rwheeler23
ID: 39687486
I currently have TeamViewer as my backup. This does me no good for my ftp transfers, which are down as well. When I do a tracert from other servers, it does not go to the 10.xxx.xxx.xxx address so it must be something in their routing process that is unique to my home and then going out to 24.xxx.xxx.xxx. I think the tier 1 and tier 2 support people I spoke with do not have the knowledge to tackle this one.
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by:uniqueinfotech
ID: 39687998
Doesn't teamviewer allow remote file transfer? Might do you in the interim although probably not as fully functional as FTP. Try a VPN as it might bypass the problem, ProXPN is a nice choice, with a completely free option that is bandwidth (300kb/s) limited.
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Author Comment

by:rwheeler23
ID: 39688035
I had automated backups from the office to my home from the office which no longer work. My only hope is to turn the cable modem off for a day and hopefully I will get a new IP.
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by:uniqueinfotech
ID: 39688086
If it's an issue with TimeWarner blocking that IP then a new IP won't work if it's from the same ISP
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Author Comment

by:rwheeler23
ID: 39688338
If could just change the first hop to go to something else besides 10.118.64.1 I would probably be fine. TW tells me to leave the modem off for a night and I will get a new IP address. I will just have to tell everyone who uses it that for one nnight there will be no internet. It is soemthing unique to the current IP lease. I have been fine for years and then suddenly on Wednesday it is blocked.
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Author Closing Comment

by:rwheeler23
ID: 39718993
Thanks for the help. I am still waiting for TW to clear this up. I have been elevated to Tier 3 tech support now. Maybe before the year is out this will work again.
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