Solved

Apple iPad shows Not charging

Posted on 2013-11-30
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Last Modified: 2013-12-14
I have an Apple iPad 3  32Gb WiFi running IOS7 plus updates.
The issue is that when I plug the Mains charger in the iPad reports "Not Charging" in the top right corner.the is no zigzag lightening symbol to indicate charging is in progress.
If I leave the iPad for a few hours it does indeed charge.
I never had this problem prior to upgrading to IOS7 recently.
I have also tried 3 different chargers and 3 different cables
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Question by:John Goodger
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LVL 8

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by:Mohit Vijay
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Reset IPad,

just hold the "Sleep/Wake" button on the upper right of your iPad along with the circular "Home" button on the lower middle part of the device's bezel. After 10 seconds, you should see the Apple logo. That's the sign that you've successfully pulled off a hard reset with your iPad.
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Author Comment

by:John Goodger
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I had already done a hard reset but just did it again but no change. Problem remains....
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Expert Comment

by:Michael-Best
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It is normal for an iPad to show not charging when connected to a computer.

But when connected to a known good outlet with the charger that came with the iPad, the iPad should show that it is charging.

Reset your iPad.
Hold down the sleep and home keys, past when you see the red power down slider and until you see the silver apple. Let it reboot and try again.
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by:Mohit Vijay
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So its mean no problem with software of your IPad. IT seems battery gone down. Either you have to drain your battery and then you need to try charge, or so to service center (best option, as all we know)
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Author Comment

by:John Goodger
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I googled and found many people are having the same problem since IOS7 upgrade plus I have 2 iPads with both having the same problem since Upgrade.
Maybe Apple will put out a fix?
I can get 100% charge overnight but charging is slow and I do no see the zigzag indicator only not charging message - but it is!
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Expert Comment

by:Mohit Vijay
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I also have iPad and upgraded to iOS 7 a month back, but not facing any such issue.
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Author Comment

by:John Goodger
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I will wait until Apple put out a fix.
No Solutions provided works but thank you to all concerned.
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Author Comment

by:John Goodger
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I've requested that this question be closed as follows:

Accepted answer: 0 points for johngoodger's comment #a39688490

for the following reason:

It appears to be a Manufacturer related issue - many people have the same issue
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Expert Comment

by:Mohit Vijay
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Hi John, I told same and requested you to visit support customer service. Are you not agree with me in that case?
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by:John Goodger
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I had already been in touch with Apple a week ago and they accept that IOS7 required more power and a possible fix is possible in the future I was hoping for  solution to the problem by my having missed something but nobody offered one that worked.Nothing on the EE forum helped in this case and therefore I cannot accept that points should be awarded to anyone.
ViSoft only told me what I had already done before I posted the question.
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Expert Comment

by:Jackie Man
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If no solution is found, delete your question is the only option.
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Author Comment

by:John Goodger
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I am not  really concerned regarding all the points, my only requirement was that I received a solution to the problem - which I did not.
If it helps, give the points to the individual who protested - otherwise please delete the question.
No hard feeling please from anyone - it is only 150 points anyway.
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Expert Comment

by:Sikhumbuzo Ntsada
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You can also try and install iCharger from Asus, this will give the iPad assurance that it is getting enough charge from the computer and display the icon.
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Accepted Solution

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John Goodger earned 0 total points
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I may have found the answer!
I purchased my iPad from Apple and live in England UK.
when I posted this question I was on Vacation in Florida USA where the message "Not Charging" was visible.
I have today just returned home to the UK and the message has gone and all is correct and normal.
I now suspect that the difference in Mains voltage in the USA & UK may be the issue.
In the UK the mains voltage is 240volt AC.
I have always used the Apple iPad charger that was supplied from Apple when I purchased the device.
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