?
Solved

server shows as offline in logmein but can access thru remote desktop

Posted on 2013-12-02
3
Medium Priority
?
2,521 Views
1 Endorsement
Last Modified: 2013-12-05
Hi,
for a few months now it seemed that every other sunday nite one of our servers at a remote site was going offline after an automatic restart and it would show up as offline in logmein but just recently we had our vpn connection back so i was able to log into that server thru remote desktop even though it shows as offline in logmein.  So the good thing is that all this time we thought the server was inaccessible after it restarted it was actually online on the network but just showing offline in logmein.  What i noticed in testing another pc which also went offline in logmein recently after a restart, was that if i added an alternate dns server pointing to 8.8.8.8 then the machine would show as online again under logmein.  Any ideas? thanks.
1
Comment
Question by:dankyle67
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 28

Expert Comment

by:mikebernhardt
ID: 39693263
You sure that logmein is configured as a service to start automatically?
0
 

Author Comment

by:dankyle67
ID: 39693499
yes the icon for it shows as enabled when i access the machine thru remote desktop and once i changed the alternate dns server as 8.8.8.8 then within a minute the icon for logmein shows online and i can access the machine again thru logmein.  Strange.
0
 
LVL 28

Accepted Solution

by:
mikebernhardt earned 2000 total points
ID: 39693842
Is it possible that your DNS server is not properly resolving logmein.com, or whatever address the service has to connect to in order to be on line? If you're saying that adding 8.8.8.8 as a DNS server fixes the problem, that might be it.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PRTG Network Monitor lets you monitor your bandwidth usage, so you know who is using up your bandwidth, and what they're using it for.
This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question