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server shows as offline in logmein but can access thru remote desktop

Posted on 2013-12-02
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Last Modified: 2013-12-05
Hi,
for a few months now it seemed that every other sunday nite one of our servers at a remote site was going offline after an automatic restart and it would show up as offline in logmein but just recently we had our vpn connection back so i was able to log into that server thru remote desktop even though it shows as offline in logmein.  So the good thing is that all this time we thought the server was inaccessible after it restarted it was actually online on the network but just showing offline in logmein.  What i noticed in testing another pc which also went offline in logmein recently after a restart, was that if i added an alternate dns server pointing to 8.8.8.8 then the machine would show as online again under logmein.  Any ideas? thanks.
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Question by:dankyle67
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by:mikebernhardt
ID: 39693263
You sure that logmein is configured as a service to start automatically?
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Author Comment

by:dankyle67
ID: 39693499
yes the icon for it shows as enabled when i access the machine thru remote desktop and once i changed the alternate dns server as 8.8.8.8 then within a minute the icon for logmein shows online and i can access the machine again thru logmein.  Strange.
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mikebernhardt earned 500 total points
ID: 39693842
Is it possible that your DNS server is not properly resolving logmein.com, or whatever address the service has to connect to in order to be on line? If you're saying that adding 8.8.8.8 as a DNS server fixes the problem, that might be it.
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