dankyle67
asked on
server shows as offline in logmein but can access thru remote desktop
Hi,
for a few months now it seemed that every other sunday nite one of our servers at a remote site was going offline after an automatic restart and it would show up as offline in logmein but just recently we had our vpn connection back so i was able to log into that server thru remote desktop even though it shows as offline in logmein. So the good thing is that all this time we thought the server was inaccessible after it restarted it was actually online on the network but just showing offline in logmein. What i noticed in testing another pc which also went offline in logmein recently after a restart, was that if i added an alternate dns server pointing to 8.8.8.8 then the machine would show as online again under logmein. Any ideas? thanks.
for a few months now it seemed that every other sunday nite one of our servers at a remote site was going offline after an automatic restart and it would show up as offline in logmein but just recently we had our vpn connection back so i was able to log into that server thru remote desktop even though it shows as offline in logmein. So the good thing is that all this time we thought the server was inaccessible after it restarted it was actually online on the network but just showing offline in logmein. What i noticed in testing another pc which also went offline in logmein recently after a restart, was that if i added an alternate dns server pointing to 8.8.8.8 then the machine would show as online again under logmein. Any ideas? thanks.
You sure that logmein is configured as a service to start automatically?
ASKER
yes the icon for it shows as enabled when i access the machine thru remote desktop and once i changed the alternate dns server as 8.8.8.8 then within a minute the icon for logmein shows online and i can access the machine again thru logmein. Strange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.