Solved

server shows as offline in logmein but can access thru remote desktop

Posted on 2013-12-02
3
2,423 Views
1 Endorsement
Last Modified: 2013-12-05
Hi,
for a few months now it seemed that every other sunday nite one of our servers at a remote site was going offline after an automatic restart and it would show up as offline in logmein but just recently we had our vpn connection back so i was able to log into that server thru remote desktop even though it shows as offline in logmein.  So the good thing is that all this time we thought the server was inaccessible after it restarted it was actually online on the network but just showing offline in logmein.  What i noticed in testing another pc which also went offline in logmein recently after a restart, was that if i added an alternate dns server pointing to 8.8.8.8 then the machine would show as online again under logmein.  Any ideas? thanks.
1
Comment
Question by:dankyle67
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 28

Expert Comment

by:mikebernhardt
ID: 39693263
You sure that logmein is configured as a service to start automatically?
0
 

Author Comment

by:dankyle67
ID: 39693499
yes the icon for it shows as enabled when i access the machine thru remote desktop and once i changed the alternate dns server as 8.8.8.8 then within a minute the icon for logmein shows online and i can access the machine again thru logmein.  Strange.
0
 
LVL 28

Accepted Solution

by:
mikebernhardt earned 500 total points
ID: 39693842
Is it possible that your DNS server is not properly resolving logmein.com, or whatever address the service has to connect to in order to be on line? If you're saying that adding 8.8.8.8 as a DNS server fixes the problem, that might be it.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Let’s list some of the technologies that enable smooth teleworking. 
If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

697 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question