Solved

Set up Blackberry to send/receive email using 1and1 hosted exchange

Posted on 2013-12-02
2
1,662 Views
Last Modified: 2013-12-18
I have set a customer with 1and 1 hosted echange server without realizing that he used a Blackberry which apparently 1and1 dont support.

He only wants to be able to send and receive emails. He isn't bothered about his calendar etc.

1and1 provide imap access to the exchange server. Can I set up the Blackberry to use imap for sending and receiving emails.

I have little experience with Blackberry devices and I dont even know if they have an imap client.

We have managed to get the Blackberry receiving emails but cant send any. Its says incorrect credentials or words to that effect.

Is this because we are using the wrong details or is this a symptom of 1and1 not supporting Blackberrys?

Any advice would be appreciated.
0
Comment
Question by:roy_batty
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 9

Accepted Solution

by:
Sean earned 500 total points
ID: 39690271
if it is a newer blackberry and i will be it is they do have the ability to do imap or pop3. Alot of the times they will even have exchange servers as an option.

Here are the imap settings for 1&1

https://help.1and1.com/e-mail-c37589/other-e-mail-software-c85092/other-c85103/blackberry-e-mail-setup-a759328.html

Here are the instructions to setup email on the blackberry

 From the BlackBerry home screen, click BlackBerry Setup > Set up Internet E-mail > Add An Email Account.
Type your e-mail address and password, and then click Next.
Your BlackBerry will try to set up your e-mail account automatically. If setup completes successfully, skip to the next step. If your e-mail account can't be configured automatically, do the following:

    Click I will provide the settings to add this email account.
    Scroll down, and then click Next.
    Select Internet Service Provider Email (POP/IMAP), and then click Next.
    Type your full e-mail address for your user name (for example, tony@contoso.com).
    Scroll down and type the name of your e-mail server. For information about how to find your incoming (POP3 or IMAP4) server name, see How do I find the server settings? later in this topic.
    Click Next.
    Enter the name of the outgoing server. For information about how to find your outgoing (SMTP) server name, see How do I find the server settings? later in this topic.

Click OK to complete the setup.


You may also want to read this if it is not a standard email account

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_23446058.html
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39690381
Do you know if it is a modern Blackberry (Q10/Z10, Z30, Q5) or an older one?
If it is a modern one then it supports ActiveSync natively.
If is an older one, then either suggest an upgrade or purchase AstraSync. It will be much better than using IMAP/POP.

Simon.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question