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APC_40 asked on

MSTSC to server - Blue screen with Cursor. Can't log sessions off - Restart Terminal Server services?

When I try to connect to my database server via remote desktop, I insert my username and password and it goes to loading personal settings but it goes no further. All I have is a blue screen with a cursor and no desktop. I can log in on to the console with no problems. Looks like the sessions are still active on the server but i can not forcibly log them off

In terminal services manager under the server name  =

RDP-TCP listener
Console
Down 1
Down 3
Down 4
Down 2

Under the users tab  there is only one (the console session). Under the sessions tab it lists the sessions listed above. If I try and reset on it States  - Session (ID 1) reset failed (Error 7024)  - the requested operation cannot be completed because the terminal connection is currently busy processing a connect, disconnect, reset or delete operation.

I cannot connect via Remote desktop only via the console. I have used the MSTSC /console switch but the issue remains.

This happened before, I rebooted the server and it cleared the sessions. I do not want to make it a habit of having to reboot this server.

How do I solve this issue? Can I re-start the terminal services service, will this clear the sessions? And if so, what's the implications of re-starting this service.
Microsoft Legacy OSMainframe OSOS Security

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APC_40

8/22/2022 - Mon
donnk

try this:

- CTRL + ALT + END
- Start Task Manager
- Click processes tab and find all instances of "explorer.exe"
- Right click each process and selected "End process tree"
- Once all instances are gone, select the Applications tab
- Click new task button
- Type "explorer.exe" without the quotation marks
- Click OK.
ASKER
APC_40

I cant get into task manager as the screen is blue with only the cursor, so this answer is not valid.
donnk

normally you can, did you try ?
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James Murphy
ASKER
APC_40

You mean doing this from the console of the server? I can access task manager from there but not from remote desktop. The problem is I cant MSTSC the server but i can login via the console.
donnk

no you can do this from RDP, allways try it before saying it doesn't work!!
ASKER
APC_40

I cannot RDP the server. As I said, I can login at the console but when I login remote desktop I am left with the blue screen and a cursor.
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SOLUTION
Jian An Lim

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ASKER
APC_40

Yes its a server with a max of 3 admins logged on. Users cannot RDP this server.
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ASKER
APC_40

Thanks guys