troubleshooting Question

MSTSC to server - Blue screen with Cursor. Can't log sessions off - Restart Terminal Server services?

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APC_40 asked on
OS SecurityMicrosoft Legacy OSMainframe OS
10 Comments2 Solutions1496 ViewsLast Modified:
When I try to connect to my database server via remote desktop, I insert my username and password and it goes to loading personal settings but it goes no further. All I have is a blue screen with a cursor and no desktop. I can log in on to the console with no problems. Looks like the sessions are still active on the server but i can not forcibly log them off

In terminal services manager under the server name  =

RDP-TCP listener
Console
Down 1
Down 3
Down 4
Down 2

Under the users tab  there is only one (the console session). Under the sessions tab it lists the sessions listed above. If I try and reset on it States  - Session (ID 1) reset failed (Error 7024)  - the requested operation cannot be completed because the terminal connection is currently busy processing a connect, disconnect, reset or delete operation.

I cannot connect via Remote desktop only via the console. I have used the MSTSC /console switch but the issue remains.

This happened before, I rebooted the server and it cleared the sessions. I do not want to make it a habit of having to reboot this server.

How do I solve this issue? Can I re-start the terminal services service, will this clear the sessions? And if so, what's the implications of re-starting this service.
ASKER CERTIFIED SOLUTION
Jian An Lim
Solutions Architect
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