troubleshooting Question

Computer crashes when attempting to print

Avatar of Will Schmidt
Will SchmidtFlag for United States of America asked on
Printers and ScannersWindows XPPhotos / Graphics Software
6 Comments1 Solution473 ViewsLast Modified:
I received an MSI all-in-one desktop computer running windows XP Home Edition from a customer and everything runs five except for one problem: The customer has a program installed called “Christian Greeting card maker” and when she makes up a greeting card that needs to be printed on both sides, it will print the first side fine but when she replaces the paper to print on the back side and then tells the program that she is ready to print the back side (simply pressing OK) the computer pauses for a couple of seconds and then just shuts off and restarts.  
Here are the steps I have done so far to correct the issue:
o      Ran a memory test all night with memtest86.  No errors showed up and it was still going the next morning.  
o      Ran all updates.  This included all versions of the .NET framework.
o      Ran driver updates using drivermax
o      Removed all toolbars and unnecessary programs using Revo uninstaller.
o      Ran ComboFix, Avast, antivirus programs.
o      Uninstalled and re-installed the printer driver (Hp 2460 Series),.
o      The customer had a newer version of the program, so I uninstalled the old version and installed the newer version.
o      Changed out the memory taken out of another laptop that I know is good and tried that.  

None of the above has done any good.
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros