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Windows XP - Cannot Boot to SafeMode Blue Screen

Posted on 2013-12-02
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Last Modified: 2013-12-07
Good Day Experts!

I was trying to solve an issue with a User computer that ran out of space.  I try the compress drive and disk cleanup.  It freed 16.1 GB of space but it said there were 69 threats in the Symantic Endpoint Protection Notification pop-up box.  I tried to get to the network to get to our virus tools but could not.  I tried to get on the net to download a tool but could not. So I try rebooting in SafeMode and I get the blue screen that tells me to run a Checkdisk but I can't get computer booted any which way to do that!!!

The computer is an Optiplex 745 and it was refurbished so I have no CD.  

Can you offer any advice short of getting a new computer?

Thanks,
jimbo99999
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Question by:Jimbo99999
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11 Comments
 
LVL 4

Accepted Solution

by:
LCCSAM earned 1400 total points
ID: 39690420
I assume that you are posting this on a different computer.
Create an AVG rescue CD (or USB stick) from the link here:
http://www.avg.com/us-en/avg-rescue-cd

Follow the instructions on the site to update the virus definitions.

Boot the computer to the USB stick. Hopefully this will find and solve your problem allowing you to boot up regularly!
0
 

Author Comment

by:Jimbo99999
ID: 39690437
Hello...thanks for replying.  Yes I am on a new computer and I have 0 experience repairing thigns like this so I appreciate your patience.  

Ok, I have no cd burner.  So I get a blank USB stick from the store and I can download the AVG stuff to it?

What do your mean by "Follow the instructions on the site to update the virus definitions"?
Do I do this before booting to the USB stick?

How do I reboot to the USB stick?

Thanks for helping me out,
jimbo99999
0
 
LVL 4

Expert Comment

by:LCCSAM
ID: 39690466
I'm sorry I included the wrong link!

http://www.avg.com/us-en/226386

This is a much more in depth guide than what was included.
You will need a USB stick if you do not have a CD burner. It is not a very large file so the size shouldn't matter too much. <1GB

You shouldn't need to worry about updating it right away since you will have downloaded the most up to date version from the AVG website.


DISCLAIMER:
BE VERY CAREFUL USING THIS UTILITY! THE MIDNIGHT COMMANDER AS WELL AS SOME OF THE OTHER TOOLS INCLUDED IN THIS SOFTWARE CAN WIPE EVERYTHING VERY QUICKLY AND IRRECOVERABLY.
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Expert Comment

by:bunnyville
ID: 39690716
Can you reset back to last known good configuration?

I am going to assume you don't have the original Windows Disk to boot from rather than a USB. If you have or can get a Windows XP disk, you could boot to it instead and then run the AVG tools from there.
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Author Comment

by:Jimbo99999
ID: 39690824
Thank LCCSSAM. I am trying the directions in the link now.  

bunnyville: I get a blue sceen when I try setting back to last known good configuration.  The problem is it was a refurbished PC and I don't have the cd.  

I am hoping I can get it working from the USB even though I have never done this before.

Thanks,
jimbo99999
0
 

Assisted Solution

by:bunnyville
bunnyville earned 600 total points
ID: 39690887
Once you have the tools on the USB, you should be able to put it in and either turn it on or reboot it and it should just run from there. If it doesn't do that automatically, you can go into the BIOS settings (the screen will tell you how to enter setup) when you're booting it up and change it to boot from the USB.
0
 

Author Comment

by:Jimbo99999
ID: 39691053
Ok, I have it booting to the USB drive.  From the main menu I select Scan.  Then the next I select to Scan the selected volumes.  Then the next screen listing the volumes shows:

/mnt/sda1     VFAT 29.8G
/mnt/sr0       iso9660 21.0N

Does this look right so far?

Thanks,
jimbo99999
0
 
LVL 4

Expert Comment

by:LCCSAM
ID: 39691062
Yep, so far so good. Scan the VFAT (29.8 gb).
Let the scan run to completion then select delete all infected files (If there are any)
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Author Comment

by:Jimbo99999
ID: 39693191
Ok, I did so and it checked 19(19) and found no infected files.

Shouldn't there have been more files checked? It only took like 10 seconds at the most to complete.

Thanks,
jimbo99999
0
 

Author Comment

by:Jimbo99999
ID: 39693799
I tried the Kaspersky Rescue Disk and it did not find any probelms.  The blue screen issue Stop is indicating 0x00000024.  I cannot find anything that is my situation.  It tells me to run chkdsk f/ but I cannot get to anywhere in SafeMode to do that.
0
 

Expert Comment

by:bunnyville
ID: 39703967
So while you have it booted on the USB, you still can't open a command prompt and run chkdsk /f ?
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