Avatar of Jarrod Adams
Jarrod AdamsFlag for United States of America asked on

Lenovo Carbon X1 laptop volume hotkeys

A new laptop functioning well in almost every way.  The volume hotkeys do not work properly.  The volume icon in the system tray can be used without any problems.  However the Lenovo on-screen volume visual that coincides with the manual hot keys is whacko.  It pops up every 1-10 seconds.  If I try to press the actual manual hot key +, it will slam all the way up to 20, then back to zero.  The mute button mutes, then immediately unmutes.
Any ideas?
Laptops NotebooksWindows 7

Avatar of undefined
Last Comment
Jarrod Adams

8/22/2022 - Mon
SOLUTION
Jackie Man

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER CERTIFIED SOLUTION
Iain MacMillan

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
Jarrod Adams

I tried the "hotkeys" driver upgrade.  It changed the behavior but did not solve the problem.  Also, I called Lenovo, and the term hotkeys seems to apply to the "Fn" function combo keys as far as they are concerned (at least the two entry-level techs I spoke to).  And they led me to believe that the actual manual keys for volume that are on the keyboard above the F keys should be controlled by the audio driver.  I'm waiting on the user to return to test this theory.  
I also would like to check the seating of the cables, but since the unit is offsite, may see if Lenovo is willing to do that.
Iain MacMillan

if you have an active warranty on the device, the user could take it to any authorised Lenovo repair centre for evaluation.  we have done this several times when my users have been travelling overseas.

http://support.lenovo.com/en_US/product-service/service-provider/findServiceProvider.page?
ASKER
Jarrod Adams

Repair technician replaced keyboard.  didn't solve it, so he replaced the motherboard.  Still problems.  We returned the laptop for a new one.  We'll see if it was just that unit or a design flaw soon enough.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck