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Lenovo Carbon X1 laptop volume hotkeys

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Last Modified: 2013-12-07
A new laptop functioning well in almost every way.  The volume hotkeys do not work properly.  The volume icon in the system tray can be used without any problems.  However the Lenovo on-screen volume visual that coincides with the manual hot keys is whacko.  It pops up every 1-10 seconds.  If I try to press the actual manual hot key +, it will slam all the way up to 20, then back to zero.  The mute button mutes, then immediately unmutes.
Any ideas?
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Jarrod Adamsconsultant

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Commented:
I tried the "hotkeys" driver upgrade.  It changed the behavior but did not solve the problem.  Also, I called Lenovo, and the term hotkeys seems to apply to the "Fn" function combo keys as far as they are concerned (at least the two entry-level techs I spoke to).  And they led me to believe that the actual manual keys for volume that are on the keyboard above the F keys should be controlled by the audio driver.  I'm waiting on the user to return to test this theory.  
I also would like to check the seating of the cables, but since the unit is offsite, may see if Lenovo is willing to do that.
Iain MacMillanIT Regional Manager - UK

Commented:
if you have an active warranty on the device, the user could take it to any authorised Lenovo repair centre for evaluation.  we have done this several times when my users have been travelling overseas.

http://support.lenovo.com/en_US/product-service/service-provider/findServiceProvider.page?
Jarrod Adamsconsultant

Author

Commented:
Repair technician replaced keyboard.  didn't solve it, so he replaced the motherboard.  Still problems.  We returned the laptop for a new one.  We'll see if it was just that unit or a design flaw soon enough.
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