Solved

Windows 8.1 Secure Sites

Posted on 2013-12-02
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Last Modified: 2014-10-26
Hi,

I have a client who is unable to access secured sites.  I have gone into Internet Options nd set the Site as a trusted site (although all https sites has this problem) and that didn't work.  I made sure that SSL 2.0, 3.0 were cheked, cleared his cache and history.

i tried to go to http://www.yahoo.com and had no problems at all.  Then I tried going to https://www.yahoo.com and got this page could not be displayed.  Both URL's work on my machine.  Then i tried to go to http://www.google.com and it failed.  I put in the IP of Google.com 74.125.228.97 and the site displayed.  When I put in https://74.125.228.97 again i got the cannot display this page.  

Thinking it was the DNS I set his DNS to 4.2.2.2 and 4.2.2.3 - no change.

So the best I can figure he cannot go to any secure sites and fails on some non-secure sites.  

It seems his kids took the liberity of installing some optimization software on Saturday which is when the problem started.  He is running a HP tablet running Windows 8.1

Any help would be appreciated.

Thanks
Rich
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Question by:webentpr
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11 Comments
 
LVL 12

Expert Comment

by:ibrahim52
ID: 39690728
Did you tried restoring or the RESET option in ADVANCED tab of INTERNET OPTIONS. Honestly I am not a big fan of IE plus after using Ubuntu for 2 years the firefox still is THE BEST BROWSER EVER. Give it a try by downloading on some other laptop and installing it through your usb flash drive. I am advicing you to install firefox so you can analyze if the problem is the internet itself or just the browser , if its the browser then you should go ahead with scanning through powerful antivirus like kaspersky internet security or antimalwarebytes.

Download link for firefox :-
http://www.filehippo.com/download_firefox/download/298a5538a55ab0a33c50789f410b0c61/
0
 

Author Comment

by:webentpr
ID: 39690766
Thanks - yes I did do the restore and the reset - no change.  The problem with FireFox is it doesn't support ActiveX and we need that for RWw.  

thanks
0
 
LVL 12

Expert Comment

by:ibrahim52
ID: 39690768
But have you tried at least just to make sure if the problem is the internet or the browser ?
I mean by installing firefox or Chrome.
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LVL 12

Expert Comment

by:ibrahim52
ID: 39690772
Have you checked the proxy settings if there is any in CONNECTIONS tab of INTERNET OPTIONS ?
0
 

Author Comment

by:webentpr
ID: 39690793
Thanks - it is absolutely something in IE.  Firefox works well and i did check the proxy setting - nothing there.
0
 
LVL 12

Expert Comment

by:ibrahim52
ID: 39690833
Can you try the following by simply turning off the feature of IE11 in Windows 8 , reboot and turning it back on if it helps.

http://www.ghacks.net/2013/09/20/uninstall-internet-explorer-11/
0
 

Author Comment

by:webentpr
ID: 39691182
Hi -

Strange, I unchecked the Internet Explorer 11 and FireFox became the default browser.  I tried downloading IE10 but could not find one for Windows 8.1 64bit.  Once IE 11 was gone I could not find IE 10 on the machine but it said that it was there.  I re-checked the IE 11 and rebooted.  No change from the problems we had before.

But what is very strange is if you go to the apps window there is an IE 11box  there and it works perfectly.  The pattern is only the IE on the desktop fails.  The one in the Apps works perfectly.  I pinned the working IE to the taskbar.
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LVL 12

Accepted Solution

by:
ibrahim52 earned 200 total points
ID: 39691610
IE11 is the default browser so better to skip installing IE10 and try to re-enable IE11 from features. Yes the METRO and DESKTOPS app are totally different. For instance, skype desktop app can be installed separately and metro app will be installed by default from store.


Download link IE11
http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages
0
 

Author Comment

by:webentpr
ID: 39701855
I am so sorry - I didn't see your response.  I guess the thing that is bothering me is from METRO if I assign the IE Icon to the taskbar, it does not behave as the one from METRO.  So are we saying there are two different Apps for IE11 in 8.1?

Thanks for all of your help.
Rich
0

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