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when sql server is managed by 2 parties, what needs to be considered on writing?

Posted on 2013-12-02
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When a sql server is managed by both the company and the vendor, what are the set of items that needs to be discussed before hand, so each party know who owns what?

since both team's standards could be implemented, what are things that should be put in paper so that the other team is not overwhelmed?
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Question by:25112
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by:25112
ID: 39690710
something i thought of:

1)DB design standards
2)where should files be located. (all on different drive etc)7)what items in maintenance plans?
3)DB naming standards
4)what kind of access will be given for on-going support (VPN etc)
5)system drive just for OS files.
6)Backup schedule
7)after production, will vendor still have sa or just RO?
8)who will install sql, do sql patches and who will do OS patches



what more would you add to this?
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David Todd earned 2000 total points
ID: 39692098
Hi,

Looking at your list, it is all good.

Think of a distributed team, and the rules and standards that each team member need to know.

On the other hand, is there a separate of responsibilities - that is, the company manages the server, whereas the vendor needs at most db_owner to the database to manage the application? It does, I suggest, depend on the application, and how much database support the application requires. If for instance overnight batch processing or archiving jobs are part of the application and provided by the database and SQL Agent, then it might be difficult for the vendor to provide meaningful support if they don't have sysadmin rights.

HTH
  David

PS Who handles the OS and hardware in your current setup? Is that the DBA's, or are there separate teams for this task, or are the DBA's part of the operations team that has hardware/OS experts?
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by:25112
ID: 39702578
your hints helped.. thanks david.
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