Solved

email not working

Posted on 2013-12-02
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Last Modified: 2013-12-10
I tried all the basics with no resolution.
I talked to ISP and to web hosting/email hosting company. All their tests indicate it is not their issue.
I can run tracert on our domain from locations in Tampa and St. Pete, FL. and have it resolve but when trying to tracert on our network internally will NOT resolve.
Reset the Brighthouse cable modem and the Linksys router.
Tried different ports on both the modem and the router.
Tried different DNS servers.
Turned off all systems but one; turned that system off and tried another.
Disabled AVG.
Users can get to the internet with IE and get to all desired websites but just can't get to our website/domain and our webmail. Can use Outlook and get email from Brighthouse email but not from our domain. I am at a loss of what else to try. Only thing I have accomplished it to be able to say the problem is definitely on our network somewhere and that everything was working fine on Wednesday and now on Monday, after Thanksgiving, email with Outlook or webmail is no longer working. HELP, please and thanks.
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Question by:lionelmm
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8 Comments
 
LVL 28

Expert Comment

by:Jan Springer
ID: 39691059
Is your website and your email behind your firewall on the local area network or outside?
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Expert Comment

by:Greendata
ID: 39691130
Try doing a pathping instead of tracert.
This will provide more info into what is going wrong.
Also check your host file.
Is your domain set to .local ?
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Expert Comment

by:Jan Springer
ID: 39691139
if you do an "ipconfig /all" you should see DNS servers listed.  check to see if they're responding.

you can always hardcode 8.8.8.8 to see if an external DNS server works.
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Author Comment

by:lionelmm
ID: 39691380
Did check hosts file--removed all items, rebooted, no help.
pathping provides no additional help--both show that the resolving stops at the same place
asw-gd181.ord03.singlehop.net
My local domain .local, yes.
I know my DNS servers, I tried others and I did try google's of 8.8.8.8 and 8.8.4.4--no help
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Expert Comment

by:Greendata
ID: 39691644
If it stopped working on Wednesday, have you looked into what updates or changes took place on Tuesday night?

could be a bad windows update,hotfix or service pack etc...
Try rolling back.

Pathping should tell you whether all packets are dropped or a % of packets.
Tracert will just show an * .

Try turning off the windows firewall for a test and the AVG service.
Have you checked for the correct A records, CNAMES etc.. ?

Try using another router (all in one) just to test routing for simplicity.

Try manually configuring a machine that is not from your domain and see if it replicates the problem.

Do you have all the ports open on the router, which ones? and do you have any silly outbound rules etc.

If you could provide any details so we can do tests would actually help.
Contact asw-gd181.ord03.singlehop.net and ask why, sounds like it may be getting out of network. Is this correct.

Have you checked any blacklists for your domain.
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Accepted Solution

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lionelmm earned 0 total points
ID: 39692339
Thanks for all the advice but I think I have solved it myself. Will wait the rest of the day before saying so conclusively. I went to my registrar and made changes to my nameservers and then changed it back so that it thought it had to update and propagate. Also turned off all my systems last night and have turned on only the server and one system. Other workers won't get in until 9. Also turned off the printer. So far both systems can resolve and can check email, one using Outlook 2003 and the other using Outlook Express. This one really had me stumped so not sure what "fixed" it--if indeed it is fixed (hopefully is).
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Expert Comment

by:Greendata
ID: 39699801
If lionelmm believes that all advice given from everyone had no bearing on him stumbling across the resolve or aide in isolating the issue, then yes it is worth no points..
eg: checking zone files etc..

Otherwise divvy them up on how it actually went down.
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Author Closing Comment

by:lionelmm
ID: 39708051
Going to the registrar and making changes and then changing it back seemed to do the trick but thank you for your other suggestions.
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