Solved

Unable to send messages to federated contacts

Posted on 2013-12-02
1
509 Views
Last Modified: 2013-12-17
We're deploying a Lync 2013 server and we're not able to send IM's to federated contacts. I just finished setting up the edge pool and I started getting these event logs when a contact attempts to send a message to an external contact.

Some requests were rejected as they exhausted the Max-Forwards limit.

In the past 15 minutes, the protocol stack rejected 101 requests that were looping and exhausted the Max-Forwards limit. The last one was this SIP message:

Trace-Correlation-Id: 2197823020
Instance-Id: 3EC36
Direction: incoming
Source: NT-LYNC01.Domain.local
Message-Type: request
REGISTER sip:Domain.local SIP/2.0
Start-Line: REGISTER sip:Domain.local SIP/2.0
From: "Audio Test Service"<sip:RtcApplication-7d4bf173-d1b1-4a0b-b834-ae314d5863d8@Domain.local>;epid=8E60123C6E;tag=5b8c9c047
TO: <sip:RtcApplication-7d4bf173-d1b1-4a0b-b834-ae314d5863d8@Domain.local>
CALL-ID: c52cecd4f9824bb689eb6ce5c5a7b77d
CSEQ: 21933 REGISTER
CONTACT: <sip:NT-LYNC01.Domain.local:5076;transport=Tls;ms-opaque=9bc3ed97e7ab50b6>;methods="Service,Notify,Benotify,Message,Info,Options,Invite";+sip.instance="<urn:uuid:41bad8c1-cbf5-5f91-bf7e-1061c74f37da>";automata;actor="attendant";text;audio;video;image
Via: SIP/2.0/TLS 10.0.1.16:49314;branch=z9hG4bKF842158A.B52389422040B1D6;branched=FALSE;ms-received-port=49314;ms-received-cid=B33000
Via: SIP/2.0/TLS 10.0.1.16:49314;branch=z9hG4bK6F35057E.B57D1682203FB1D6;branched=FALSE;ms-received-port=49314;ms-received-cid=B33000
Via: SIP/2.0/TLS 10.0.1.16:49314;branch=z9hG4bKA5AA6962.AF2A6498203EB1D6;branched=FALSE;ms-received-port=49314;ms-received-cid=B33000
Via: SIP/2.0/TLS 10.0.1.16:49314;branch=z9hG4bK2DECFFAD.CA4D4B37201A91D5;branched=FALSE;ms-received-port=49314;ms-received-cid=B33000
Via: SIP/2.0/TLS 10.0.1.16:49314;branch=z9hG4bK64876477.20D06BBA2019A1D5;branched=FALSE;ms-received-port=49314;ms-received-cid=B33000
Via: SIP/2.0/TLS 10.0.1.16:49314;branch=z9hG4bKF523F898.45137C922019A1D5;branched=FALSE;ms-received-port=49314;ms-received-cid=B33000
Via: SIP/2.0/TLS 10.0.1.16:49314;branch=z9hG4bK34E7D2C8.7D816B702018A1D5;branched=FALSE;ms-received-port=49314;ms-received-cid=B33000
Via: SIP/2.0/TLS 10.0.1.16:49817;branch=z9hG4bK57a33258;ms-received-port=49817;ms-received-cid=B37300
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Record-Route: <sip:NT-LYNC01.Domain.local:5061;transport=tls;opaque=state:T;lr>;tag=7570FE2E7245D9F53110AE3BDE221B76
Max-Forwards: 0
CONTENT-LENGTH: 0


Cause: This usually indicates an incorrect server configuration or a bad routing rule.
Resolution:
None needed unless the number of reported errors is large (> 100). This usually indicates an incorrect server configuration or a bad routing rule. Check whether all server routing rules are properly configured.

Any idea how I can fix this bad route?
0
Comment
Question by:Adeste
1 Comment
 
LVL 24

Accepted Solution

by:
Mohammed Hamada earned 500 total points
ID: 39697695
Please, answer these questions!

1- Have you deployed the public certificate on Edge server?
2- Have you enabled firewall required ports?
3- Did you add Lync Frontend FQDN and Active directory host name to the Host files in Edge server and vice versa in Front end for the edge with the internal NIC IP ?
You can try to ping Front end from Edge and Edge from Front end to see if it's connecting.
4- have you added the Certification authority certificate to the Edge server ?
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Months ago my boss came to me with a simple request, “How can we minimize GoTo meeting accounts and also improve our integration and collaboration initiatives?”  Well the answer, with some research, was easy… Lync.  Lync provided us all the necessar…
Introduction: Sometimes when I receive a call from my users to solve their problems it is very difficult for me to found their computer IP address. Even finding their computer Host to provide remote support can be a problem.  So I resorted to Goo…
The goal of the tutorial is to teach the user how to instant message and make a video call in Skype.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question