?
Solved

Emails from mobile device in light font

Posted on 2013-12-02
6
Medium Priority
?
426 Views
Last Modified: 2014-02-24
Hi,

I have two users who, at times, when they email each other through their mobile devices through their work email, the reply shows up in this very light yellow font.  At first glance, it just looks like a blank reply, but if you highlight it, then copy and paste it to say, notepad, you can see the written words.  

It only happens between these two individuals, and it's not every time either.  If they email other people in the company, their emails show up fine, so I don't think it's a font setting (but I could be wrong).

We run an exchange server 07 here and most people have their phones connected to email.


Any ideas?
0
Comment
Question by:Tymetwister
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 25

Expert Comment

by:Blue Street Tech
ID: 39692278
Hi Tymetwister,

What kind of devices are they? Can you duplicate it with any other external senders?

It may just be a fluke or bug in the phone OS. Check to see if they share the same OS version.

Let me know how it goes!
0
 
LVL 8

Author Comment

by:Tymetwister
ID: 39698401
One is an iPhone 5, the other is a Galaxy S3.
0
 
LVL 25

Accepted Solution

by:
Blue Street Tech earned 2000 total points
ID: 39716010
Sorry I lost track of this Question in the shuffle.

You could try changing the font settings to clear it. Otherwise, try removing the account reboot the phone and re-setup the account. I'd be hard-pressed to think it's anything other than a device issue but to be certain you can test this in OWA or Outlook and I'm positive you won't find anything wrong with the font.

EAS (Exchange Active Sync) is only licensed by Microsoft to third-parties (Apple, Google, etc.). The third-parties are actually responsible for writing the code. Therefore, responsibility for EAS always lies on the third-party.

Let me know how it goes!
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 8

Author Comment

by:Tymetwister
ID: 39751530
I lost track of this one too.  Let me try changing the font and see if that fixes it.
0
 
LVL 25

Expert Comment

by:Blue Street Tech
ID: 39752189
Sounds good! Let me know how it goes.
0
 
LVL 25

Expert Comment

by:Blue Street Tech
ID: 39778680
Just checking in...any update on this?
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses
Course of the Month14 days, 16 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question