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Emails from mobile device in light font

Posted on 2013-12-02
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Last Modified: 2014-02-24
Hi,

I have two users who, at times, when they email each other through their mobile devices through their work email, the reply shows up in this very light yellow font.  At first glance, it just looks like a blank reply, but if you highlight it, then copy and paste it to say, notepad, you can see the written words.  

It only happens between these two individuals, and it's not every time either.  If they email other people in the company, their emails show up fine, so I don't think it's a font setting (but I could be wrong).

We run an exchange server 07 here and most people have their phones connected to email.


Any ideas?
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Question by:Tymetwister
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Expert Comment

by:Diverse IT
ID: 39692278
Hi Tymetwister,

What kind of devices are they? Can you duplicate it with any other external senders?

It may just be a fluke or bug in the phone OS. Check to see if they share the same OS version.

Let me know how it goes!
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by:Tymetwister
ID: 39698401
One is an iPhone 5, the other is a Galaxy S3.
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Accepted Solution

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Diverse IT earned 500 total points
ID: 39716010
Sorry I lost track of this Question in the shuffle.

You could try changing the font settings to clear it. Otherwise, try removing the account reboot the phone and re-setup the account. I'd be hard-pressed to think it's anything other than a device issue but to be certain you can test this in OWA or Outlook and I'm positive you won't find anything wrong with the font.

EAS (Exchange Active Sync) is only licensed by Microsoft to third-parties (Apple, Google, etc.). The third-parties are actually responsible for writing the code. Therefore, responsibility for EAS always lies on the third-party.

Let me know how it goes!
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Author Comment

by:Tymetwister
ID: 39751530
I lost track of this one too.  Let me try changing the font and see if that fixes it.
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Expert Comment

by:Diverse IT
ID: 39752189
Sounds good! Let me know how it goes.
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Expert Comment

by:Diverse IT
ID: 39778680
Just checking in...any update on this?
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